2.2.6.12 LINEAGENTGROUPENTRY
The LINEAGENTGROUPENTRY packet provides information on ACD agent groups. The LINEAGENTGROUPLIST packet can contain an array of LINEAGENTGROUPENTRY packets.
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2 |
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3 |
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dwGroupID1 |
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dwGroupID2 |
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dwGroupID3 |
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dwGroupID4 |
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dwNameSize |
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dwNameOffset |
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dwGroupID1 (4 bytes): An unsigned 32-bit integer. The first part of the UUID for the group.
dwGroupID2 (4 bytes): An unsigned 32-bit integer. The second part of the UUID for the group.
dwGroupID3 (4 bytes): An unsigned 32-bit integer. The third part of the UUID for the group.
dwGroupID4 (4 bytes): An unsigned 32-bit integer. The fourth part of the UUID for a group. It is the responsibility of the agent handler to generate and maintain the uniqueness of this identifier.
dwNameSize (4 bytes): An unsigned 32-bit integer. The size, in bytes, of the ACD group or queue name, including the null terminator.
dwNameOffset (4 bytes): An unsigned 32-bit integer. The offset from the beginning of the packet to a null-terminated string specifying the name and other identifying information of an ACD group or queue into which the agent can log on. This string can contain information, such as supervisor and skill level, to assist the agent in selecting the correct group from a list displayed on the workstation screen. The size of the field MUST be specified by dwNameSize.