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Product Support

MapPoint Web Service is deprecated and will be retired November 18, 2011. Please go to for information about upgrading to Bing Maps.

Use the following contact information for issues and questions about MapPoint Web Service.

Support Issues

If you are a licensed Bing Maps for Enterprise customer, you can find support information in your Bing Maps for Enterprise contract or you can contact your Bing Maps for Enterprise sales representative.

For free MapPoint Web Service support, visit the Bing Maps Forum.

Account Access Issues

If you are experiencing issues with your Customer Services site user name and password, or with your MapPoint Web Service account ID and password, contact:


Bing Maps Platform Account Administrator

Note Support for MapPoint Web Service account access issues is available only through e-mail. E-mail messages are answered within two business days.


If you have questions about your subscription (including customer IDs, valid server and public data source names, and billing issues), contact:


Support page on the Customer Services site (

Note For information about how to access the site, see the information that you received when you enrolled in the service.

If you want to set up a subscription to use Bing Maps for Enterprise, contact:


Bing Maps for Enterprise Licensing


+1 (800) 426-9400, extension 11315

Web site

Bing Maps for Enterprise Web site

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