ServiceCallDocument

CustomerReference

string

22

Empty

The customer's reference on the service call.

Description

string

62

Empty

A description of the service call.

IsOnHold

boolean

N/A

False

Indicates when the service call is on hold.

PaymentTermsKey

PaymentTermsKey

N/A

Empty

The payment terms key object that uniquely identifies the payment term for the service call.

PriceLevelKey

PriceLevelKey

N/A

Empty

The price level key object that uniquely identifies the price level for the service call.

Priority

int

N/A

0

The priority level of the service call.

ResponseDateTime

dateTime

N/A

Empty

The date and time by which a response should be initiated for the service call, based on any applicable contract terms.

ServiceAreaKey

ServiceAreaKey

N/A

Empty

The service area key object that uniquely identifies the service area for the service call.

ServiceContractKey

ServiceDocumentKey

N/A

Empty

The service contract key object that uniquely identifies the service contract for the service call.

ServiceTypeKey

ServiceTypeKey

N/A

Empty

The service type key object that uniquely identifies the service type for the service call.

ShipToAddress

ServiceCallShipToAddress

N/A

Empty

The address details for the ship to address.

StatusCodeKey

ServiceCallStatusCodeKey

N/A

Empty

The status code key object that uniquely identifies the status for the service call.

TechnicianKey

ServiceTechnicianKey

N/A

Empty

The service technician key object that uniquely identifies the technician for the service call.

TimeZoneKey

ServiceTimeZoneKey

N/A

Empty

The time zone key object that uniquely identifies the time zone for the service call.

DocumentTotal

MoneyAmount

N/A

N/A

The total price of the current service call, including all labor, parts, additional charge, expense and sales tax values. This property is read-only.

EstimatedTimeToRepair

decimal

N/A

0.0

The time it typically takes to perform a repair based on the item, techniaicn, and problem code. This property is read-only.

LaborCharges

ServiceCharge

N/A

N/A

The details of labor charges related to the service call. This property is read-only.

MiscellaneousCharges

ServiceCharge

N/A

N/A

The details of miscellaneous charges related to the service call. This property is read-only.

PartsCharges

ServiceCharge

N/A

N/A

The details of part charges related to the service call. This property is read-only.

PreTaxDocumentAmount

MoneyAmount

N/A

N/A

A summary of the pre-tax price of all labor, parts, additional charge and expense entries attached to the service call. This property is read-only.

SalesPersonKey

SalespersonKey

N/A

Empty

The salesperson key object that uniquely identifies the salesperson for the service call. This property is read-only.

ServiceContractLine
SequenceNumber

decimal

N/A

N/A

The line sequence number of the contract associated to the service call. This property is read-only.

TaxAmount

MoneyAmount

N/A

N/A

The projected sales tax amount for the service call. This property is read-only.

TaxExemptNumber1

string

N/A

N/A

The customer's tax exemption number. This property is read-only.

TaxExemptNumber2

string

N/A

N/A

An additional customer's tax exemption number. This property is read-only.

TaxScheduleKey

TaxScheduleKey

N/A

N/A

The tax schedule key object that uniquely identifies the tax schedule for the service call. This property is read-only.

Distributions

ArrayOfServiceDistribution

N/A

N/A

A collection of service distributions.

Audits

ArrayOfServiceCallDocumentAudit

N/A

N/A

A collection of service call document audits.