Single Sign-On: Event 10513

Details

Field Error Details
Product Name Enterprise Single Sign-On
Product Version 6.0
Event ID 10513
Event Source ENTSSO
Component N\A
Symbolic Name SSO_ERROR_DB_FIRST_ACCESS
Message Text Failed to contact the SSO database: %1%r

%2%r

Error code: %3

Explanation

This Error event indicates that the SSO Service cannot connect to the SSO database when it starts. The event message contains the Data Source Name (DSN) string indicating the specified SQL Server and database names as well as the error message that was returned from the SQL connection libraries.

When the SSO Service starts, it will attempt to connect to the SSO database using the SQL Server and SSO database names specified in the registry. The SSO Service will attempt to connect 12 times, waiting 5 seconds between each failed attempt, for a total of 1 minute.

User Action

To resolve this error, do one or more of the following: