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ProcessInboundEmail Message (CrmService)

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[Applies to: Microsoft Dynamics CRM 4.0]

Find the latest SDK documentation: CRM 2015 SDK

Works for all deployment typesWorks online only

Processes marketing campaign e-mail responses.

The relevant classes are specified in the following table.



To use this message, pass an instance of the ProcessInboundEmailRequest class as the request parameter in the Execute method.

This message is used in the following scenario:

  1. A user executes a marketing campaign.
  2. E-mail messages are generated and sent to a list of contacts. The messages can optionally contain an unsubscribe link.
  3. A customer (contact) replies to the generated e-mail.

A call to the ProcessInboundEmail message will:

  1. Create a campaign response entity instance.
  2. If the response was an unsubscribe reply, the contact.donotbulkemail property for the contact will be set to true.
  3. If the response was an unsubscribe reply, and the organization.allow property is true, an unsubscribe confirmation e-mail will be sent.

For a list of required privileges, see ProcessInboundEmail Privileges.

See Also


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