incidentresolution Class (CrmService)
[Applies to: Microsoft Dynamics CRM 4.0]
Find the latest SDK documentation: CRM 2015 SDK
Represents a special type of activity that includes such information as the description of the resolution, billing status, and the duration of the incident.
For a list of methods and messages that operate on this class, see Incident Resolution Entity Capabilities.
The incidentresolution class inherits from BusinessEntity. It exposes the following members.
|incidentresolution||Initializes a new instance of the incidentresolution class.|
|activityid||Gets or sets the ID of the case resolution activity.|
|actualdurationminutes||Gets or sets the actual duration of the case resolution activity in minutes.|
|actualend||Gets or sets the actual end time of the case resolution activity.|
|actualstart||Gets or sets the actual start time of the case resolution activity.|
|category||Gets or sets the category for the case resolution activity.|
|createdby||Gets the ID of the user who created the case resolution activity.|
|createdon||Gets the date and time when the case resolution activity was created.|
|createdonbehalfby||Gets the ID of the proxy user who created the case resolution activity record.|
|description||Gets or sets the incident information such as the description of the resolution, billing status, and the duration of a case.|
|importsequencenumber||Gets or sets the ID of the data import or data migration that created this record.|
|incidentid||Gets or sets the ID of the case.|
|isbilled||Gets or sets a value that indicates whether the case resolution activity was billed as part of resolving a case.|
|isworkflowcreated||Gets or sets a value that indicates whether the case resolution activity was created from a workflow rule.|
|modifiedby||Gets the ID of the user who last modified the case resolution activity.|
|modifiedon||Gets the date and time when the case resolution activity was last modified.|
|modifiedonbehalfby||Gets the ID of the proxy user who last modified the case resolution activity.|
|overriddencreatedon||Gets or sets the date and time that the record was migrated.|
|ownerid||Gets or sets the ID of the user or team that owns the case resolution activity.|
|owningbusinessunit||Gets the ID of the business unit that owns the case resolution activity.|
|scheduleddurationminutes||Gets the scheduled duration of the case resolution activity, in minutes.|
|scheduledend||Gets or sets the scheduled end time of the case resolution activity.|
|scheduledstart||Gets or sets the scheduled start time of the case resolution activity.|
|serviceid||Gets or sets the ID of the service with which the case resolution activity is associated.|
|statecode||Gets the status of the case resolution activity.|
|statuscode||Gets or sets the reason for the status of the case resolution activity.|
|subcategory||Gets or sets the subcategory of the case resolution activity.|
|subject||Gets or sets the subject associated with the case resolution activity.|
|timespent||Gets or sets the time spent on the case resolution activity.|
|timezoneruleversionnumber||For internal use only.|
|utcconversiontimezonecode||Gets and sets the time-zone code in use when the record was created.|
This table lists only the attributes for a default system. For more information about the entities and attributes in your organization, see the Customization area of the Web application. To view this information in the Customization area, in the Navigation Pane, click Settings, click Customization, and then click Customize Entities. You can change the view to see non-customizable entities.
If you have an on-premise deployment, you can use the Metadata Browser to view the metadata for your organization. For more information, see Using the Metadata Browser.
This entity is customizable.
Web Service: CrmService
- Incident Resolution Entity Capabilities
- Customizable Entities
- Case Resolution (incidentresolution) Attributes
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