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incidentresolution Class (CrmService)

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[Applies to: Microsoft Dynamics CRM 4.0]

Find the latest SDK documentation: CRM 2015 SDK

Represents a special type of activity that includes such information as the description of the resolution, billing status, and the duration of the incident.

For a list of methods and messages that operate on this class, see Incident Resolution Entity Capabilities.

The incidentresolution class inherits from BusinessEntity. It exposes the following members.

ConstructorDescription
incidentresolutionInitializes a new instance of the incidentresolution class.

Instance PropertyDescription
activityidGets or sets the ID of the case resolution activity.
actualdurationminutesGets or sets the actual duration of the case resolution activity in minutes.
actualendGets or sets the actual end time of the case resolution activity.
actualstartGets or sets the actual start time of the case resolution activity.
categoryGets or sets the category for the case resolution activity.
createdbyGets the ID of the user who created the case resolution activity.
createdonGets the date and time when the case resolution activity was created.
createdonbehalfbyGets the ID of the proxy user who created the case resolution activity record.
descriptionGets or sets the incident information such as the description of the resolution, billing status, and the duration of a case.
importsequencenumberGets or sets the ID of the data import or data migration that created this record.
incidentidGets or sets the ID of the case.
isbilledGets or sets a value that indicates whether the case resolution activity was billed as part of resolving a case.
isworkflowcreatedGets or sets a value that indicates whether the case resolution activity was created from a workflow rule.
modifiedbyGets the ID of the user who last modified the case resolution activity.
modifiedonGets the date and time when the case resolution activity was last modified.
modifiedonbehalfbyGets the ID of the proxy user who last modified the case resolution activity.
overriddencreatedonGets or sets the date and time that the record was migrated.
owneridGets or sets the ID of the user or team that owns the case resolution activity.
owningbusinessunitGets the ID of the business unit that owns the case resolution activity.
scheduleddurationminutesGets the scheduled duration of the case resolution activity, in minutes.
scheduledendGets or sets the scheduled end time of the case resolution activity.
scheduledstartGets or sets the scheduled start time of the case resolution activity.
serviceidGets or sets the ID of the service with which the case resolution activity is associated.
statecodeGets the status of the case resolution activity.
statuscodeGets or sets the reason for the status of the case resolution activity.
subcategoryGets or sets the subcategory of the case resolution activity.
subjectGets or sets the subject associated with the case resolution activity.
timespentGets or sets the time spent on the case resolution activity.
timezoneruleversionnumberFor internal use only.
utcconversiontimezonecodeGets and sets the time-zone code in use when the record was created.

Remarks

This table lists only the attributes for a default system. For more information about the entities and attributes in your organization, see the Customization area of the Web application. To view this information in the Customization area, in the Navigation Pane, click Settings, click Customization, and then click Customize Entities. You can change the view to see non-customizable entities.

If you have an on-premise deployment, you can use the Metadata Browser to view the metadata for your organization. For more information, see Using the Metadata Browser.

This entity is customizable.

Requirements

Web Service: CrmService

See Also

Concepts

Tasks

Reference


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