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incident Class (CrmService)

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[Applies to: Microsoft Dynamics CRM 4.0]

Find the latest SDK documentation: CRM 2015 SDK

Represents a service incident associated with a contract.

For a list of methods and messages that operate on this class, see Incident Entity Capabilities.

The incident class inherits from BusinessEntity. It exposes the following members.

incidentInitializes a new instance of the incident class.

Instance PropertyDescription
actualserviceunitsGets or sets the actual number of service units provided for the case.
billedserviceunitsGets or sets the number of service units billed for the case.
caseorigincodeGets or sets the source of the case information, such as Web, telephone, or e-mail.
casetypecodeGets or sets the type of case.
contractdetailidGets or sets the ID of the specific contract line item that is referenced in the case.
contractidGets or sets the ID of the contract referenced in the case.
contractservicelevelcodeGets or sets the response level for the case. The response level corresponds to the level of service specified in the contract.
createdbyGets the ID of the user who created the case.
createdonGets the date and time when the case was created.
createdonbehalfbyGets the ID of the proxy user who created the case record.
customeridGets or sets the ID of the account or contact associated with the case.
customersatisfactioncodeGets or sets the customer's level of satisfaction with the resolution of the case.
descriptionGets or sets the description of the case.
followupbyGets or sets the date by which the customer support representative needs to follow up on the case.
importsequencenumberGets or sets the ID of the data import or data migration that created this record.
incidentidGets or sets the ID of the case.
incidentstagecodeGets or sets the stage of the resolution process for the case.
isdecrementingGets or sets a value that indicates whether the case is decrementing.
kbarticleidGets or sets the ID of the knowledge-base article associated with the case.
modifiedbyGets the ID of the user who last modified the case.
modifiedonGets the date and time when the case was last modified.
modifiedonbehalfbyGets the ID of the proxy user who last modified the case.
overriddencreatedonGets or sets the date and time that the record was migrated.
owneridGets or sets the ID of the user or team that owns the case.
owningbusinessunitGets the ID of the business unit that owns the case.
prioritycodeGets or sets the priority of the case.
productidGets or sets the ID of the product associated with the case.
productserialnumberGets or sets the serial number of the product that is referenced in the case.
responsiblecontactidGets or sets the ID of the contact responsible for resolving the case.
severitycodeGets or sets the severity of the case.
statecodeGets or sets the status of the case.
statuscodeGets or sets the reason for the status of the case.
subjectidGets or sets the ID of the subject associated with the case.
ticketnumberGets or sets the auto-generated case number.
timezoneruleversionnumberFor internal use only.
titleGets or sets the title of the case.
utcconversiontimezonecodeGets and sets the time-zone code in use when the record was created.


This table lists only the attributes for a default system. For more information about the entities and attributes in your organization, see the Customization area of the Web application. To view this information in the Customization area, in the Navigation Pane, click Settings, click Customization, and then click Customize Entities. You can change the view to see non-customizable entities.

If you have an on-premise deployment, you can use the Metadata Browser to view the metadata for your organization. For more information, see Using the Metadata Browser.

This entity is customizable.


Web Service: CrmService

See Also




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