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Knowledge Base Entities

Dynamics
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[Applies to: Microsoft Dynamics CRM 4.0]

Find the latest SDK documentation: CRM 2015 SDK

The knowledge base is a collection of articles with one or more headers. It is searchable by keyword and header text, and also supports a full-text search.

With the knowledge base, you can manage the distribution of product and service information for a business unit. Answers to users' questions can also be stored in the knowledge base. The underlying content organization is displayed in the subject tree.

The knowledge base architecture consists of a metadata-driven repository that makes it possible to link questions to different kinds of content (such as documents, articles, graphics, and Web pages) as document indexes. Also supported is a structured knowledge base article and template system.

The following illustration shows the entity relationships for this area. For more information, see Key to Entity Diagrams.

Article (kbarticle) entity model

See Also

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