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Phone Call (phonecall) Entity Capabilities

Dynamics
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[Applies to: Microsoft Dynamics CRM 4.0]

Find the latest SDK documentation: CRM 2015 SDK

This entity represents an activity to track a telephone call.

The class for this entity is phonecall. For phone calls, you can use the messages listed in the following table with the Execute method.

MessageDescription
CreateUse this message to create a phone call.

The information that is used to create the entity instance is specified in the TargetCreatePhoneCall class.

You can also call the Create method.

DeleteUse this message to delete a phone call.

The entity instance to delete is specified in the TargetDeletePhoneCall class.

You can also call the Delete method.

HandleUse this message to handle a phone call that is in a queue.

The entity instance to retrieve is specified in the TargetQueuedPhoneCall class.

RetrieveUse this message to retrieve a phone call.

The entity instance to retrieve is specified in the TargetRetrievePhoneCall class.

You can also call the Retrieve method.

RetrieveMultipleUse this message to retrieve a collection of phone calls.

The query expression that describes the entity instances to retrieve is specified in the Query property of this request.

You can also call the RetrieveMultiple method.

RetrievePrincipalAccessUse this message to retrieve the access that the specified security principal (user or team) has to a phone call.

The entity instance to retrieve is specified in the TargetOwnedPhoneCall class.

RouteUse this message to route a phone call to a queue.

The entity instance to retrieve is specified in the TargetQueuedPhoneCall class.

SetStateDynamicEntityUse this message to set the state of a phone call using a DynamicEntity instance.

The possible states are defined in the PhoneCallState enumeration.

SetStatePhoneCallUse this message to set the state of a phone call.

The possible states are defined in the PhoneCallState enumeration.

UpdateUse this message to update a phone call.

The entity instance to update is specified in the TargetUpdatePhoneCall class.

You can also use the Update method.


See Also

Concepts

Other Resources


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