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Customer Management

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[Applies to: Microsoft Dynamics CRM 4.0]

Find the latest SDK documentation: CRM 2015 SDK

The entities described in this section are used to enable a business to have more productive and successful relationships with its customers. This includes the entities necessary for managing customers for the purposes of identifying, selling to, and providing service to those customers.

In This Section

Contact Entities

Describes how to manage information about contacts, the people users interact with in a business.

Account Entities

Describes how to manage the information about your accounts.

Customer Relationship Entities

Describes how to manage the relationships between accounts and contacts.

Activity Entities

Describes how to manage the events that are attached to contacts, accounts, opportunities, and cases.

Queue Entities

Describes how to manage queues for incidents (cases) and activities.


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© 2015 Microsoft