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[Applies to: Microsoft Dynamics CRM 4.0]

Find the latest SDK documentation: CRM 2015 SDK

You can customize Microsoft Dynamics CRM 4.0 using tools that are available in Microsoft Dynamics CRM or that are in the Microsoft Dynamics CRM SDK. These customizations are supported and can be upgraded. Other customizations are unsupported and could cause problems during updates and upgrades to Microsoft Dynamics CRM.

The information provided in this document applies to Microsoft Dynamics CRM and also to Microsoft Dynamics CRM systems with the Microsoft Dynamics CRM Integration for Great Plains installed.

Customizations made using methods other than those described here are unsupported and could cause problems during updates and upgrades to Microsoft Dynamics CRM. For more information, see Unsupported Customizations.

Topics covered in white papers or samples written by the Microsoft Dynamics CRM SDK development team published on MSDN in the Microsoft Dynamics CRM SDK section are supported but might not be upgraded.

In This Section

Customizations using Microsoft Dynamics CRM tools and Web application

Describes the tools and methods you can use to customize Microsoft Dynamics CRM.

Customizations using the Microsoft Dynamics CRM SDK

Describes the ways you can customize Microsoft Dynamics CRM using the SDK.

Support for .NET Framework Versions

Describes the support provided for custom code written with Microsoft Visual Studio and the Microsoft .NET Framework Version 2.0.

Unsupported Customizations

Describes the customizations that are not supported.

Related Sections

Upgrading from Microsoft Dynamics CRM 3.0

Provides information about how to upgrade from Microsoft Dynamics CRM 3.0.


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