Additional Help with Events and Errors

Microsoft provides troubleshooting information about specific product event and error messages. For Microsoft Windows XP and Microsoft Windows Server 2003 operating systems, you can access event message documentation by using the link inside the property window of an event. Microsoft also provides this content on the Web at http://go.microsoft.com/fwlink/?LinkId=20869.

The information provided on the Web site includes:

  • The text of the event or error message, so you can confirm you have located the correct message
  • A detailed explanation of what caused the event or error
  • Recommended actions, if any, for you to take to correct the problem.

For Microsoft Windows 2000, Microsoft Windows XP, and Microsoft Windows Server 2003 operating systems, you can also access additional information about an event by using the Event Viewer or additional information about an error directly from the Microsoft website.

  1. Click Start, point to Programs, point to Administrative Tools, and then click Event Viewer.

  2. Expand the Event Viewer (Local) folder. You should see at least three logs: Application, Security, and System.

  3. Click the Application log to view its list of events.

  4. Double-click the event of interest.

  5. Under Description, look for For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp, and then click the link.

  6. In the Event Viewer dialog box, click Yes.

  7. When the results appear, select the message text that matches the message you received. Any relevant Knowledge Base articles are also available on the page.

  1. Click Start, point to Programs, point to Administrative Tools, and then click Event Viewer.

  2. Expand the Event Viewer (Local) node.

  3. Click Application to view a list of events.

  4. Double-click an event.

  5. Under the Description text box, click http://go.microsoft.com/fwlink/events.asp.

    Event Properties for Event Viewer
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  6. In the Event Viewer dialog box, click Yes.

    Aa771924.note(en-US,BTS.10).gifNote
    Clicking Yes allows your computer to send information across the Internet.

    Aa771924.note(en-US,BTS.10).gifNote
    The Help and Support Center dialog box displays the event ID event source, detailed explanation, and recommended actions.

Information about errors and events, as well as relevant Knowledge Base articles, are also available directly from the Microsoft Web site at http://go.microsoft.com/fwlink/?LinkId=20869.

Microsoft continually updates the troubleshooting information about specific product event and error messages and posts this information to http://go.microsoft.com/fwlink/?LinkId=20869. The following table lists the event and error ID numbers that had additional information available on the Web at the time Host Integration Server 2006 was released. Microsoft recommends that you check the Web site for the additional messages that have been added since product release.

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