Related Documentation

CRM Integration for Great Plains 1.2

The following list of documentation is provided for your reference.

Microsoft CRM

Microsoft Business Solutions CRM. The Microsoft CRM product website contains a rich set of information about the product. It is located at www.microsoft.com/businessSolutions/Microsoft%20Customer%20Relationship%20Management/default.mspx.

Microsoft CRM Implementation Guide. The Implementation Guide provides the information required for a successful Microsoft CRM implementation into your business. It is located at the root level on the Documentation CD of the product.

Microsoft CRM Software Development Kit (SDK). The Microsoft CRM Software Development Kit (SDK) provides the information necessary for developers to integrate their applications into Microsoft CRM or to build additional features on the Microsoft CRM platform. The SDK is available through the MSDN website at msdn.microsoft.com/library/default.asp?url=/library/en-us/CrmSdk/htm/Default.asp.

Microsoft CRM Integration for Great Plains

Integration Whitepaper. This paper provides an overview of Microsoft CRM Integration for Great Plains. It is located at www.microsoft.com/BusinessSolutions/Customization/MSCRM/crm_integration.mspx.

Integration Guide. This guide, located on the Microsoft CRM Integration for Great Plains CD, provides you with the comprehensive information you need to install, configure, and use Microsoft CRM Integration for Great Plains.

Readme. The Readme document, located on the Microsoft CRM Integration for Great Plains CD, contains last minute information about the product.

Microsoft CRM Integration for Great Plains Settings and Administration Help. This help file is installed along with Microsoft CRM Integration for Great Plains. It also includes the following useful tutorials:

·Microsoft CRM Integration for Great Plains Basic Tutorial

·Microsoft CRM Integration for Great Plains Mapping Tutorial

Customizing Microsoft® Business Solutions CRM Integration for Great Plains Whitepaper. This whitepaper contains four possible customization scenarios and their solutions. It can be found at www.greatplains.com/customersource/support/information/SupportInformation/crmintgcustomizations.htm.

Microsoft BizTalk® Server 2002

Microsoft BizTalk Server 2002 Partner Edition Help File. This document contains information about the tools and services provided in BizTalk Server. It also includes a tutorial, Learning to Use BizTalk Server 2002, to help you better understand how to use BizTalk Editor, BizTalk Mapper, BizTalk Messaging Manager, and other tools needed for customizing Microsoft CRM Integration for Great Plains.

Microsoft BizTalk Server 2002 Partner Edition. The product site contains pointers to technical information and training to better understand this product. It is located at www.microsoft.com/biztalk/.

Microsoft Great Plains

Microsoft Great Plains. The product website contains technical documentation and training to better understand this product. It is located at www.greatplains.com/partnersource/products/greatplains/.

Other products

Microsoft SQL Server 2000. Microsoft CRM Integration for Great Plains ships with a limited version of SQL Server known as Microsoft SQL Server 2000 Desktop Engine (MSDE 2000). For more information about this product, see www.microsoft.com/SQL/msde/default.asp.

Internet Information Services (IIS) 6.0. For more information about IIS, see the IIS documentation. For product information, see www.microsoft.com/windows2000/en/server/iis/.

Message Queuing Services. For more information about this technology, see www.microsoft.com/msmq/.




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