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Using Subscriber Downloads

Finding product files

You can find software in Subscriber Downloads in a number of different ways.

  • Search: fastest way to find a download when you know what you’re looking for
  • Browse Product A-Z: all products listed alphabetically
  • Browse Product Categories: the familiar category view
  • Top Products: quick access to the most common products
  • New Downloads: newsfeed (RSS) of the latest releases
  • New Products: products that have new downloads available

Filtering your results

After your search results are returned, you can filter them to narrow your choices. The options within each type of filter are generated based on your initial query.

  • Availability: Choose “Products available with my subscription” to hide files that are excluded from your subscription and unavailable to download.
  • Architecture: Limit results to your target architecture.
  • File Extension: Only looking for an ISO? Filter on the file extension.
  • Language: The results view displays English files initially. Select from the available languages to change your query; you can also select multiple languages.
  • Product Family: Narrow a broad search query by choosing from a list of products.

Files you can’t download

You must be signed in to your Microsoft account that is associated with your subscription in order to download products on Subscriber Downloads. If you are not signed in, you'll be prompted to sign in when you attempt to download a product or view product keys. Everyone, including non-subscribers, can view Subscriber Downloads, but only active subscribers can download products and keys.

Based on your subscription status, level, or country, some files may not be available to download. In that scenario, you’ll see one of the following explanations with next steps:

  • There is no subscription associated with your Live ID. Add a subscription to this account.
  • Your subscription has expired. For more information visit My Account.
  • This product is not available at your subscription level. Learn More
  • This product is not available in your country. Please try a different product edition or language.

You can hide files to which you don’t have access by selecting “Products available with my subscription” from the list of filters on the results page.

For more information on files you can’t find on Subscriber Downloads, see Product availability.

Downloading from Subscriber Downloads

Subscriber Downloads uses your browser’s built-in download functionality, including pause and resume.

  • As of March 2015, Subscriber Downloads has discontinued the use of the Microsoft File Transfer Manager.
  • Third-party download managers have not been tested and are not supported by Microsoft. If you have issues completing a download using a third-party download manager, please try again using your browser’s built-in download functionality.

Verifying the integrity of completed downloads

After your download has completed, you can compare your download copy to the original to verify that the download was successful. For this purpose, the SHA-1 hash value is provided for each download available on Subscriber Downloads. To view the SHA-1 hash value, click “Details” in the download’s listing on Subscriber Downloads.

To verify your copy’s SHA-1 hash, you can use the  Sigcheck tool, available from  Sysinternals, to generate its SHA-1 hash value by running Sigcheck with the –h option; then compare the value you generated against the original to verify your copy. In addition, many freeware programs can calculate an SHA-1 hash value; use your favorite Internet search engine to look for sha1 hash to find them.

Using ISO image files

Many products on Subscriber Downloads are posted as ISO-9660 image files. An ISO-9660 image file is an exact representation of a CD or DVD, including the content and the logical format. ISO images may be written to a blank CD-R or DVD-R, resulting in an identical copy of the original disc including file name and volume label information. ISO files may also be virtually mounted and accessed as a device. These methods of using ISO images are described below. Note: you may have to rename the file extension from .IMG or .UDF to .ISO, depending on your software.

Writing ISO files to CD-R or DVD-R
Most CD-R/DVD-R writing software includes a feature to create a disc from an image file. Note: you must use the special "copy image to CD" or "burn image" functionality. See your software’s Help for detailed information.

Accessing ISO images via Virtual Drives
Windows 8 natively supports ISO files: when you open an ISO file in Windows 8, Windows automatically assigns the file a drive letter and opens it as a virtual drive in Windows Explorer. For Windows 7 and earlier versions of Windows, additional software is required to mount ISOs virtually. 

Though they have not been tested nor are supported by the Subscriptions team, customers report that  Daemon Tools offers such capability as well as  Microsoft Virtual CD-ROM Control Panel.

Other products like  IsoBuster and  WinRar can access the contents of ISO images directly and verify ISO files, but also have not been tested nor are supported by the Subscriptions team.