Remote Assistance Automation Framework

The Remote Assistance Automation Framework component is responsible for providing the functionality to create the following objects in order to support remote assistance:

  • Remote Desktop session object
  • Support Automation Framework (SAF) incident object
  • SAF encryption object


There are no services for this component.

Associated Components

The Help Center and TS components must be installed for this component to function properly.


Property or setting nameDefault settingPurpose and use
Offer Remote AssistanceFALSETo enable/disable unsolicited offers of remote assistance

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