Online Chat, a one-to-one web-based service for Visual Sudio subscribers, can be used to address non-technical questions regarding navigation of the MSDN site, Knowledge Base (KB) article searches, and Subscriber Downloads. Online Chat is available 24 hours a day, 7 days a week in English. It is also available in Japanese during Japanese business hours.
To chat now, visit the My Account page and click the link for Online Chat.
Online Chat does not provide answers to Visual Studio subscription queries. For assistance on questions specific to managing Visual Studio subscriptions, or to make changes to your Visual Studio subscription by phone, online, or email, please contact your local Visual Studio Customer Service Center.
If you and your support advisor find that you need more technical assistance during the chat, you may be directed to a more appropriate support service such as the MSDN Forums or Microsoft Technical Support.