Classe CloseIncidentRequest

Article
12/01/2014

S'applique à: CRM 2015 on-prem, CRM Online

Contains the data that is needed to close an incident (case).

Espace de noms: Microsoft.Crm.Sdk.Messages
Assembly: Microsoft.Crm.Sdk.Proxy (dans Microsoft.Crm.Sdk.Proxy.dll)

Syntaxe

'Déclaration
<DataContractAttribute(Namespace:="https://schemas.microsoft.com/crm/2011/Contracts")> _
Public NotInheritable Class CloseIncidentRequest
    Inherits OrganizationRequest

[DataContractAttribute(Namespace="https://schemas.microsoft.com/crm/2011/Contracts")] 
public sealed class CloseIncidentRequest : OrganizationRequest

Exemple

The following example shows how to use this message. For this sample to work correctly, you must be connected to the server to get an IOrganizationService interface. For the complete sample, see the link later in this topic.

// First close the Incident

// Create resolution for the closing incident
IncidentResolution resolution = new IncidentResolution
{
    Subject = "Case Closed",
};

resolution.IncidentId = caseReference;

// Create the request to close the incident, and set its resolution to the 
// resolution created above
CloseIncidentRequest closeRequest = new CloseIncidentRequest();
closeRequest.IncidentResolution = resolution;

// Set the requested new status for the closed Incident
closeRequest.Status = 
    new OptionSetValue((int)incident_statuscode.ProblemSolved);

// Execute the close request
CloseIncidentResponse closeResponse = 
    (CloseIncidentResponse)_serviceProxy.Execute(closeRequest);

//Check if the incident was successfully closed
Incident incident = _serviceProxy.Retrieve(Incident.EntityLogicalName, 
    _caseIncidentId, new ColumnSet(allColumns: true)).ToEntity<Incident>();

if (incident.StateCode.HasValue && 
    incident.StateCode == IncidentState.Resolved)
{
    Console.WriteLine("The incident was closed out as Resolved.");
}
else
{
    Console.WriteLine("The incident's state was not changed.");
}

Remarques

Message Availability

Ce message fonctionne, que l'appelant soit connecté au serveur ou en mode hors connexion.

Usage

Pass an instance of this class to the Execute method, which returns an instance of the CloseIncidentResponse class.

Privileges and Access Rights

To perform this action, the caller must have privileges on the Incident entity.

For a complete list of the required privileges, see CloseIncident Privileges.

Hiérarchie d'héritage

System.Object
Microsoft.Xrm.Sdk.OrganizationRequest
Microsoft.Crm.Sdk.Messages.CloseIncidentRequest

Cohérence de thread

Tous les membres statiques publics (Shared dans Visual Basic) de ce type sont thread-safe. Tous les membres d'instance ne sont pas garantis thread-safe.

Plateformes

Plateformes de développement

Windows Vista, Windows Server 2003 et

Plateformes cibles

Windows Vista,Windows XP

Change History

Voir aussi

Référence

Membres CloseIncidentRequest
Espace de noms Microsoft.Crm.Sdk.Messages
CloseIncidentResponse

Autres ressources

CloseIncident Privileges
Sample: Validate Record State and Set State of the Record
How Role-Based Security Can Be Used to Control Access to Entities In CRM
How Instance-Based Security Can Be Used to Control Access to Entity Instances (Records) In CRM

Partager via