Certification Program Support Contacts

Customer Support Services (CSS) provides technical support for the certification tests and tools. If you encounter a testing failure during hardware and driver testing, you must resolve the issue before making a test submission.

Windows Hardware Certification Kit (HCK) Technical Support
Use the Windows HCK for certification testing for Windows Server 2012, Windows 8, Windows Server 2008 R2, and Windows 7. If HCK errata issues apply to your hardware, you must resolve the test failures by downloading and applying the HCK Errata Filter. Updated filters are continually updated and available on the Hardware Dashboard. If the failure is still not resolved, a contact CSS to request technical support.

HCK support is available through standard Microsoft product support channels. Customers with a Premier support contract should work with their TAM to open support incidents. For non-Premier customers, Professional Support Options for HCK are available at Windows Driver Kit support, including phone numbers and pricing information.

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