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Troubleshooting packaging, deployment, and query of Windows Store apps

Use these suggestions to troubleshoot problems you experience when packaging, deploying, or querying an app package.

Get diagnostic info

When an API fails, it returns an error code that describes the problem.

If the error code doesn't provide enough info, you can get detailed event logs that provide more info to help you diagnose the cause of the problem.

Hh973484.wedge(en-us,VS.85).gifTo access the packaging and deployment event logs

  1. Run eventvwr.msc.
  2. Go to Event Viewer (Local) > Applications and Services Logs > Microsoft > Windows.
  3. The first log to check is AppxPackagingOM > Microsoft-Windows-AppxPackaging/Operational.
  4. Deployment-related errors are recorded in AppXDeployment-Server > Microsoft-Windows-AppXDeploymentServer/Operational.

You can also use the following command in PowerShell to get the first few logged events:

Get-Appxlog | Out-GridView

Common error codes

This table lists the most common error codes.

Error codeValueDescription and possible causes
ERROR_BAD_FORMAT0x800700B

The package isn't correctly formatted and needs to be re-built or re-signed.

You may get this error if there is a mismatch between the signing certificate subject name and the AppxManifest.xml publisher name.

See How to sign an app package using SignTool.

ERROR_INSTALL_OPEN_

PACKAGE_FAILED

0x80073CF0

The package couldn't be opened.

Possible causes:

  • The package is unsigned.
  • The publisher name doesn't match the signing certificate subject.
  • The file:// prefix is missing or the package couldn't be found at the specified location.

Check the AppxPackagingOM event log for more info.

ERROR_INSTALL_PACKAGE_

NOT_FOUND

0x80073CF1

The package couldn't be found.

You may get this error while removing a package that isn't installed for the current user.

ERROR_INSTALL_INVALID_

PACKAGE

0x80073CF2

The package data isn't valid.

ERROR_INSTALL_RESOLVE_

DEPENDENCY_FAILED

0x80073CF3

The package failed update, dependency, or conflict validation.

Possible causes:

  • The incoming package conflicts with an installed package.
  • A specified package dependency can't be found.
  • The package doesn't support the correct processor architecture.

Check the AppXDeployment-Server event log for more info.

ERROR_INSTALL_OUT_

OF_DISK_SPACE

0x80073CF4

There isn't enough disk space on your computer. Free some space and try again.

ERROR_INSTALL_NETWORK_

FAILURE

0x80073CF5

The package can't be downloaded.

ERROR_INSTALL_

REGISTRATION_FAILURE

0x80073CF6

The package can't be registered.

Check the AppXDeployment-Server event log for more info.

ERROR_INSTALL_

DEREGISTRATION_EFAILURE

0x80073CF7

The package can't be unregistered.

You may get this error while removing a package.

Check the AppXDeployment-Server event log for more info.

ERROR_INSTALL_CANCEL0x80073CF8

The user canceled the install request.

ERROR_INSTALL_FAILED0x80073CF9

Package install failed. Contact the software vendor.

Check the AppXDeployment-Server event log for more info.

ERROR_REMOVE_FAILED0x80073CFA

Package removal failed.

You may get this error for failures that occur during package uninstall.

For more info, see RemovePackageAsync.

ERROR_PACKAGE_

ALREADY_EXISTS

0x80073CFB

The provided package is already installed, and reinstallation of the package is blocked.

You may get this error if installing a package that is not bitwise identical to the package that is already installed. Note that the digital signature is also part of the package. Hence if a package is rebuilt or resigned, it is no longer bitwise identical to the previously installed package. Two possible options to fix this error are: (1) Increment the version number of the app, then rebuild and resign the package (2) Remove the old package for every user on the system before installing the new package.

ERROR_NEEDS_REMEDIATION0x80073CFC

The app can't be started. Try reinstalling the app.

ERROR_INSTALL_

PREREQUISITE_FAILED

0x80073CFD

A specified install prerequisite couldn't be satisfied.

ERROR_PACKAGE_

REPOSITORY_CORRUPTED

0x80073CFE

The package repository is corrupted.

You may get this error if the folder referenced by this registry key doesn't exist or is corrupted:

HKLM\Software\Microsoft\Windows\

CurrentVersion\Appx\PackageRepositoryRoot

To recover from this state, refresh your PC.

ERROR_INSTALL_

POLICY_FAILURE

0x80073CFF

To install this app, you need a developer license or a sideloading-enabled system.

You may get this error if the package doesn't meet one of the following requirements:

  • The app is deployed using F5 in Visual Studio on a computer with a Windows Store developer license.
  • The package is signed with a Microsoft signature and deployed as part of Windows or from the Windows Store.
  • The package is signed with a trusted signature and installed on a computer with a Windows Store developer license, a domain-joined computer with the AllowAllTrustedApps policy enabled, or a computer with a Windows Sideloading license with the AllowAllTrustedApps policy enabled.
ERROR_PACKAGE_UPDATING0x80073D00

The app can't be started because it's currently updating.

ERROR_DEPLOYMENT_

BLOCKED_BY_POLICY

0x80073D01

The package deployment operation is blocked by policy. Contact your system administrator.

Possible causes:

  • Package deployment is blocked by Application Control Policies.
  • Package deployment is blocked by the "Allow deployment operations in special profiles" policy.

One of the possible reasons is a need for a roaming profile. See Deploy Roaming User Profiles to set up Roaming User Profiles on user accounts. If there are no policies configured on your system and you still see this error, perhaps you are logged in with a temporary profile. Log out and log in again, then try the operation again.

ERROR_PACKAGES_IN_USE0x80073D02

The package couldn't be installed because resources it modifies are currently in use.

ERROR_RECOVERY_

FILE_CORRUPT

0x80073D03

The package couldn't be recovered because data that's necessary for recovery is corrupted.

ERROR_INVALID_

STAGED_SIGNATURE

0x80073D04

The signature isn't valid. To register in developer mode, AppxSignature.p7x and AppxBlockMap.xml must be valid or shouldn't be present.

If you are a developer using F5 with Visual Studio, ensure that your built project directory doesn't contain signature or block map files from previous versions of the package.

ERROR_DELETING_EXISTING_

APPLICATIONDATA_STORE_FAILED

0x80073D05

An error occurred while deleting the package's previously existing application data.

You get this error if the simulator is running. Close the simulator.

ERROR_INSTALL_

PACKAGE_DOWNGRADE

0x80073D06

The package couldn't be installed because a higher version of this package is already installed.

ERROR_SYSTEM_

NEEDS_REMEDIATION

0x80073D07

An error in a system binary was detected. Try refreshing the PC to fix the problem.

ERROR_APPX_INTEGRITY_

FAILURE_EXTERNAL

0x80073D08

A corrupted non-Windows binary was detected on the system.

ERROR_RESILIENCY_

FILE_CORRUPT

0x80073D09

The operation couldn't be resumed because data that's necessary for recovery is corrupted.

ERROR_INSTALL_FIREWALL_

SERVICE_NOT_RUNNING

0x80073D0A

The package couldn't be installed because the Windows Firewall service isn't running. Enable the Windows Firewall service and try again.

APPX_E_PACKAGING_INTERNAL0x80080200

The packaging API has encountered an internal error.

APPX_E_INTERLEAVING_

NOT_ALLOWED

0x80080201

The package isn't valid because its contents are interleaved.

APPX_E_RELATIONSHIPS_

NOT_ALLOWED

0x80080202

The package isn't valid because it contains OPC relationships.

APPX_E_MISSING_

REQUIRED_FILE

0x80080203

The package isn't valid because it's missing a manifest or block map, or a code integrity file is present but a signature file is missing.

Ensure that the package isn't missing one or more of these required files:

  • \AppxManifest.xml
  • \AppxBlockMap.xml

If the package contains \AppxMetadata\CodeIntegrity.cat, it must also contain \AppxSignature.p7x.

APPX_E_INVALID_MANIFEST0x80080204

The package's AppxManifest.xml file isn't valid.

APPX_E_INVALID_BLOCKMAP0x80080205

The package's AppxBlockMap.xml file isn't valid.

APPX_E_CORRUPT_CONTENT0x80080206

The package contents can't be read because it's corrupted.

APPX_E_BLOCK_

HASH_INVALID

0x80080207

The computed hash value of the block doesn't match the has value stored in the block map.

APPX_E_REQUESTED_

RANGE_TOO_LARGE

0x80080208

The requested byte range is over 4 GB when translated to a byte range of blocks.

TRUST_E_NOSIGNATURE0x800B0100

No signature is present in the subject.

You may get this error if the package is unsigned or the signature isn't valid. The package must be signed to be deployed.

CERT_E_UNTRUSTEDROOT0x800B0109

A certificate chain processed, but terminated in a root certificate which isn't trusted by the trust provider.

See Signing a package.

CERT_E_CHAINING0x800B010A

A certificate chain couldn't be built to a trusted root certification authority.

See Signing a package.

APPX_E_INVALID_

SIP_CLIENT_DATA

0x80080209

The SIP_SUBJECTINFO structure used to sign the package didn't contain the required data

E_INVALIDARG0x80070057

One or more arguments are not valid If you check the AppXDeployment-Server event log and see the following event; “While installing the package, the system failed to register the windows.repositoryExtension extension due to the following error: The parameter is incorrect.”

You may get this error if the manifest elements DisplayName or Description contain characters disallowed by Windows firewall; namely “|” and “all”, due to which Windows fails to create the AppContainer profile for the package . Please remove these characters from the manifest and try installing the package.

 

Related topics

How to sign an app package using SignTool
How to troubleshoot app package signature errors

 

 

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