Activity Feeds Entities
In Microsoft Dynamics CRM 2011 and Microsoft Dynamics CRM Online, activity feeds are used to promote internal collaboration through quick and short updates. Activity feeds do not replace emails or in-person communications. Instead, they augment these traditional methods with non-intrusive and non-urgent ways of communication.
The activity feeds enable a salesperson to stay on top of situations that involve people, accounts, leads, contacts, or opportunities. They provide easy and convenient ways of monitoring important information that can be critical for closing a deal.
With activity feeds you can accomplish the following:
Share information about users, accounts, leads and other entity records.
Receive important updates regarding opportunities, users or other records.
Follow users, accounts and other records.
Learn, in a timely manner, about updates regarding users, accounts, or opportunities and items that are related to them.
Take quick actions on specific updates to move your work towards successful completion.
As a developer you can consume and create activity feeds data programmatically. You can integrate activity feeds with other applications, and extend activity feeds to meet the needs of the organization. The following are examples of custom applications that you can build around activity feeds:
Build full-featured activity feeds clients to complement Microsoft Dynamics CRM out-of-the-box client experiences that include Web, Outlook, and Mobile clients. For example, you can develop a desktop client.
Build surfaces to expose activity feeds data inside other applications, such as SharePoint or enterprise resource planning (ERP).
Build custom business logic to create activity feed posts when internal Microsoft Dynamics CRM or external events occur. An example of an external event is an invoice creation in an external ERP system.
Perform specific actions when posts are created or deleted. For example, use a workflow to send an email when a post is created.
|In addition to Activity Feeds, the Microsoft Dynamics CRM December 2012 Service Update introduces an integrated environment with Yammer, a powerful tool for collaborating in your organization. For more information, see Connect to Yammer.|
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Microsoft Dynamics CRM 2011 and Microsoft Dynamics CRM Online
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