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Technical support

As an MSDN subscriber, you may be eligible for up to four technical support incidents, depending on your subscription level. Support incidents can be used:

  • To resolve technical break-fix issues in a non-production environment and are the equivalent of paid Professional support incidents.
  • To find a solution to a production issue if you can replicate that issue in a non-production environment

You must activate your Technical Support benefit in order to submit a support request.

Subscribers in Europe, the Middle East, and Africa:
Follow the activation instructions included on

Subscribers in all other geographies:

  1. Call the Microsoft Technical Support number for your country. Tell the agent that you need to set up a support contract for your MSDN subscription.
  2. The agent will provide you a Contract ID and Access ID. You will need these each time you submit an incident online or by phone.

Already have your Contract ID and Access ID? Submit a support incident online

Need Customer Service?  MSDN Customer Service Centers can assist you with topics including new orders or renewing a subscription, activating your subscription, billing, managing subscriptions under a Volume Licensing agreement, access to Subscriber Downloads, and more.