Expanded Microsoft Support Lifecycle Policy for Business & Development Products

SAN DIEGO- May 25, 2004 -Today at Microsoft TechEd 2004, Microsoft Corporate Vice President of Server and Tools Marketing Andrew Lees announced to attendees the June 1 launch of an expanded and enhanced product support life-cycle policy. The updated policy will provide customers with a minimum total of 10 years of mainstream and extended support for business and developer products.

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This announcement affects the Support Lifecycle Policy for current and future Visual Studio and .NET Framework products. Current and future developer tool products are now eligible for 5 years of Mainstream support, and 5 years of Extended support. In the past, these products were eligible for 5 years of Mainstream support and 2 years of Extended support. Mainstream support includes support options and programs such as no-charge incident support, paid incident support, support charged on an hourly basis, support for warranty claims, and hotfix support. Extended support often includes support charged on an hourly basis and paid hotfix support.

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