As an MSDN subscriber, you may be eligible for up to four technical support incidents, depending on your subscription level. Support incidents can be used:
Need Customer Service?
MSDN Customer Service Centers can assist you with topics including new orders or renewing a subscription, activating your subscription, billing, managing subscriptions under a Volume Licensing agreement, access to Subscriber Downloads, and more.
Subscribers in Europe, the Middle East, and Africa:
Follow the activation instructions included on http://support.microsoft.com/activatesupport.
Subscribers in all other geographies:
You must set up your support contract while or before submitting your first incident:
Already have your Contract ID and Access ID? Submit an issue online or call the Microsoft Technical Support number below to get help from Microsoft.
Quick links: North America | Europe, Middle East, and Africa | Latin America | Japan | Asia Pacific