Internet Explorer 11 users: Please follow instructions posted in this KB article to use the File Transfer Manager for MSDN Subscriber Downloads.
You can find software in Subscriber Downloads in a number of different ways.
After your search results are returned, you can filter them to narrow your choices. The options within each type of filter are generated based on your initial query.
You must be signed in to your Microsoft account that is associated with your subscription in order to download products on Subscriber Downloads. If you are not signed in, you'll be prompted to sign in when you attempt to download a product or view product keys. Everyone, including non-subscribers, can view Subscriber Downloads, but only active subscribers can download products and keys.
Based on your subscription status, level, or country, some files may not be available to download. In that scenario, you’ll see one of the following explanations with next steps:
You can hide files to which you don’t have access by selecting “Products available with my subscription” from the list of filters on the results page.
For more information on files you can’t find on Subscriber Downloads, see Product availability.
File Transfer Manager is the primary download manager used on Subscriber Downloads today. However, to ensure fast transfer rates during peak traffic times, we also use Akamai Download Manager for select files. For troubleshooting help downloading these files, see the Akamai Download Manager Help section below.
Note: The FTM is implemented as an ActiveX control and is a 32-bit application. If you are running a 64-bit operating system, you will need to run or enable the 32-bit version of Internet Explorer to download products.
Depending on your Corporate Group Policy, you may need to be an Administrative User to install this ActiveX control. If you experience problems with the installation, you can go to the Microsoft File Transfer Manager site and install the latest version using the MSI installer or review the troubleshooting tips for known issues or try the direct download option listed below.
Occasionally customers report receiving error 12057 when using the FTM. This error is related to certificate revocation checks with Internet Explorer. To resolve,
Close all instances of Internet Explorer and retry your download.
Subscriber Downloads sometimes uses the Akamai Download Manager to deliver high-profile products for a limited time. The Akamai Download Manager functions similarly to the File Transfer Manager, allowing you to pause, resume, and stop the download process at any point. Like the FTM, the Akamai DLM is implemented as an ActiveX control and runs when browsing using Internet Explorer. Customers using Google Chrome, Mozilla Firefox, or another browser will be prompted to conduct their download using their browser’s download manager, which will not support pausing and resuming.
Installation of the Akamai DLM automatically begins when a download is selected that is configured to use the Akamai DLM. The user is prompted to install an Internet Explorer Add-in via a yellow bar at the top or bottom of the IE window (depending on browser version) and will prompt a User Account Control dialog box on newer Windows operating systems.
Troubleshooting the Akamai Download Manager
Like the FTM, the Akamai DLM runs as an ActiveX control. If you are running Internet Explorer and do not see a prompt to install the Akamai DLM, your settings, security software on your computer or your network administrator may be blocking ActiveX controls from running. ActiveX Controls are enabled through Internet Explorer by:
The Akamai DLM also supports proxy authentication but does not support NTLM proxy authentication. Some customers reporting certain issues with the Akamai DLM have also reported that enabling HTTP Byte Range Requests on their firewall resolved those issues.
Customers with issues using the Akamai DLM or FTM should also try the Direct Download option mentioned below.
Files are also available from Subscriber Downloads using your browser only, rather than any download manager. You may use this option if you prefer downloading with your browser, or if you are unable to run ActiveX-based download managers due to the security or proxy settings at your organization.
To find the Direct Download link for a particular file, select Details under the filename. From the Permalinks displayed under Details, select Direct Download to start a file download using your browser’s download manager.
After your download has completed, you can compare your download copy to the original to verify that the download was successful. For this purpose, the SHA-1 hash value is provided for each download available on Subscriber Downloads. To view the SHA-1 hash value, click “Details” in the download’s listing on Subscriber Downloads.
To verify your copy’s SHA-1 hash, you can use the Sigcheck tool, available from Sysinternals, to generate its SHA-1 hash value by running Sigcheck with the –h option; then compare the value you generated against the original to verify your copy. In addition, many freeware programs can calculate an SHA-1 hash value; use your favorite Internet search engine to look for sha1 hash to find them.
Many products on Subscriber Downloads are posted as ISO-9660 image files. An ISO-9660 image file is an exact representation of a CD or DVD, including the content and the logical format. ISO images may be written to a blank CD-R or DVD-R, resulting in an identical copy of the original disc including file name and volume label information. ISO files may also be virtually mounted and accessed as a device. These methods of using ISO images are described below. Note: you may have to rename the file extension from .IMG or .UDF to .ISO, depending on your software.
Writing ISO files to CD-R or DVD-R
Most CD-R/DVD-R writing software includes a feature to create a disc from an image file. Note: you must use the special "copy image to CD" or "burn image" functionality. See your software’s Help for detailed information.
Accessing ISO images via Virtual Drives
Windows 8 natively supports ISO files: when you open an ISO file in Windows 8, Windows automatically assigns the file a drive letter and opens it as a virtual drive in Windows Explorer. For Windows 7 and earlier versions of Windows, additional software is required to mount ISOs virtually.
Though they have not been tested nor are supported by the Subscriptions team, customers report that Daemon Tools offers such capability as well as Microsoft Virtual CD-ROM Control Panel.
Other products like IsoBuster and WinRar can access the contents of ISO images directly and verify ISO files, but also have not been tested nor are supported by the Subscriptions team.