Submitting the APN database update

Updated: October 24, 2013

Applies To: Windows 8, Windows 8.1

Now that you’ve tested the APN entries, it’s now time to submit them to Microsoft by using the following steps:

Fill out the APN testing questionnaire

Once you have tested your APN values, you must fill out the following questionnaire. This will be sent to your TAM as part of your submission.

The purpose of this questionnaire is to make sure you have completed testing and to help the team at Microsoft understand how thoroughly you tested the incoming APNs.


Please describe what testing you have done on the APNs that you are submitting.
   [describe here]

Have you tested these APN values on your network? Windows cannot test these APNs for you because we do not have access to your wireless network.
   [yes/no]

Do you understand that all the APNs that match the Operator and Country/Region combination will be wiped out and replaced by the APNs that you have attached to this request?
   [yes/no]

Have you attached an Excel sheet to this request?
   [yes/no]

Do you certify that you are entitled to submit an update on behalf of this operator?
   [yes/no]

Provide your contact information:
   [Name]
   [Company]
   [Job title]
   [E-mail from a corporate e- account for the company you are submitting for]
   [phone 1]
   [phone 2]

Submit APN database updates to Microsoft

Use the following procedure to submit APN connectivity database updates to Microsoft. APN updates require a support case for tracking purposes, but you will not be charged for the case.

To submit APN database updates to Microsoft

  1. Contact your Microsoft TAM -- Work with your TAM to open a MS Solve case with Microsoft Customer Services and Support. After a MS Solve case is opened, provide the following information to support engineer:

    • A completed APN testing questionnaire to describe the level of testing that has been done.

    • A completed spreadsheet that contains your APN information.

    noteNote
    You do not need to send your TAM the local APN database file that you created. A MS Solve case is needed to process the APN update, but you will not be charged for the case.

    If you do not have a TAM:

    • Contact Microsoft Customer Services and Support by calling (800) MICROSOFT (642-7676).

    • Inform the customer service representative that an APN database update is needed.

    • Provide the spreadsheet to the support engineer.

    • Specify Windows 8 as the product, if asked.

    noteNote
    You will need to provide a credit card to open the incident, but you will not be charged.

  2. Microsoft triage process -- Microsoft will review your submission and may contact you if errors are detected. Microsoft will not do any testing on your mobile network. If no errors are detected in your submission, it will proceed through the release process.

  3. Operator validation -- Since Microsoft cannot test the APNs you provided for your mobile network, you’ll be asked to do so after a new APN database has been generated. You’ll be provided a new copy of the APN database XML file that you’ll use to apply to your PCs and test the functionality on your actual network. You’ll go through another test pass, as described in Testing Your APN database submission. Your Microsoft TAM will provide you with an installable file that will patch the APN database on the PC with the updated database. You’ll be given a specific time period to test the new APN database. Once you have completed your testing, you’ll be asked to reply back to your Microsoft contact with your sign-off.

    ImportantImportant
    If you do not sign-off within the allotted time period, your changes will be reverted from the next released update of the APN connectivity database. You’ll need to resubmit your APN submission and wait until the next scheduled update.

    If you find an issue or error, there may be a limited opportunity to correct it. If the issue cannot be corrected in time, your changes will be reverted from the next released update of the APN database. You’ll need to resubmit your APN connectivity database submission and wait until the next scheduled update.

  4. Update is released -- Once you have signed off on the new APN database, it will go through the update publishing process. Once it is ready, it will appear in Windows Update for users to install. You’ll be provided a more detailed release timeline after completing your APN database submission.

Deleting an APN database entry

Deleting an APN entry is considered a special-case operation. If you are only deleting an entry, you do not have to fill out a spreadsheet. List the entries in the APN connectivity database you want to have deleted by answering the following questionnaire. Once this is done, send it to your TAM.

noteNote
Deletions take place based on Operator and Country/Region combination.


Please describe which operator and region combination you wish to have removed from the APN database.
   [Describe here. For example: <Operator name="Contoso (Argentina)">]

Do you understand that all the APNs that match the Operator and Country/Region combination will be wiped out?
   [yes/no]

If you wish to add values to the APN database in addition to this deletion request, have you attached an Excel sheet and questionnaire for that add request?
   [not applicable/yes/no]

Do you certify that you are entitled to submit an update on behalf of this operator?
   [yes/no]

Provide your contact information:
   [Name]
   [Company]
   [Job title]
   [E-mail from a corporate email account for the company you are submitting for]
   [phone 1]
   [phone 2]

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