Learn how to use the chart and info shown on the Ratings page.
To view the Ratings page:
-
Go to your Dashboard and find the app.
Note You can view your app's ratings only if it is listed in the Store and appears below the Apps in the Store title.
- Click Details in the app's tile to see the App summary page.
- In the left menu, click Ratings to see the app's rating info.
By default, ratings and reviews from all of the markets in which you offer your app are shown together. To only show reviews and ratings from specific markets, check the boxes for the markets that you wish to show in the Market filter.
By default, we show the last month’s ratings and reviews. You can change this duration to 3 months, 6 months, or 12 months by using the filters in the top right corner of the page.
Ratings
The Ratings section shows the total number of star ratings and the average star rating (1 star to 5 stars) for your app. It also shows the percentage by which the total and average ratings have increased or decreased over the selected time period.
The Ratings chart shows the number of ratings (1 star to 5 stars) that customers gave your app during the selected time period.
For a customer rating an app for the first time, the rating appears as a New rating. Subsequent ratings by the same customer will appear as Revised ratings.
Note It can take up to 24 hours for a customer rating to be reflected in this chart.
Reviews
This Reviews section lists the comments that customers entered when rating your app.
Note Customers can rate your app without providing written feedback, so you will typically have fewer reviews than ratings.
By default, all reviews are shown. You can apply filters here (in addition to the filters at the top of the page) if you want to show only those reviews that were provided with specific star ratings.
Each customer review contains:
- The title and review text provided by the customer.
- The date and time of the review, and whether the customer has revised the review. (If so, the date and time when the review was revised will be shown.)
- The review’s “usefulness count,” as rated by other customers when reading that review). These are shown as a series of two numbers. The first one refers to how many customers rated it as useful; the second is the total number of customers who rated the review. For example, a usefulness count of 4/10 means that out of 10 raters, 4 found the review useful and 6 did not.
Remarks
All dates and times used in the analytics reports, charts, and downloaded data are shown in UTC.
Build date: 3/19/2013
