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Provide feedback using Microsoft Feedback Client

Visual Studio 2013

You can respond to a request for feedback using Microsoft Feedback Client, a tool that allows you to launch an application, capture your interaction with it as video and capture your verbal or type-written comments as well. Your feedback is stored in Visual Studio Team Foundation Server (TFS) to support traceability.

Prerequisites

To initiate a feedback session, you must meet the following prerequisites:

  • You must have security credentials that will allow you to connect to TFS and have the permissions described in Give reviewers permissions to provide feedback.

  • To record audio, you must have an audio recording device configured on your computer. If you access the feedback tool from a remote device, you might have to enable remote audio capture.

  • Your computer must meet the system requirements for installing Microsoft Feedback Client. For more information, see the following page on the Microsoft website: Microsoft Feedback Client Download.

When you receive an email request for feedback, it contains a link to launch Microsoft Feedback Client, and a link to install the feedback tool if it is not already installed.

You can skip this procedure if you already have Microsoft Feedback Client installed or if you will access the feedback tool on a remote machine.

Note Note

Microsoft Feedback Client is installed automatically with Visual Studio 2013, or you can download for free from the following page on the Microsoft website: Microsoft Feedback Client Download.

  1. Open your email request, and then choose the Install the feedback tool link to install Microsoft Feedback Client.

    Install the feedback tool link on the Feedback Request email
    Note Note

    If you are viewing the email from an internet-based email client, you might need to copy the address behind the link and paste it into the address bar of your browser.

  2. Restart your computer.

  1. Open your email request, and then choose the Start your local feedback session link.

    Note Note

    If you are viewing the email from an internet-based email client, you might need to copy the address behind the link and paste it into the address bar of your browser.

    If you're accessing the feedback tool on a remote computer, open the shortcut menu for the Start your local feedback session link, and then choose Copy Hyperlink. On the remote computer, choose Start, choose Run, paste the hyperlink into the box, and then choose the OK button.

    The Feedback Client launches and the Windows Security dialog box appears.

  2. Enter the credentials provided to you for connecting with Team Foundation Server, and then choose the OK button.

The feedback tool opens to the Start page. Launch the application by following the instructions provided.

Start page in Microsoft Feedback Client
  1. From the Start page, choose the Application link to open, start, or install the application for which you have been requested to provide feedback.

  2. Follow any additional instructions provided to login or access the application.

    For example, you would choose the http://fabrikamfiber.com/staging/customerportal link and then enter the user name and password provided, Sprint1 and FF-test!.

You can record your interactions with the application, record verbal comments, enter text, clip and annotate a screen, or attach a file. Recordings appear as images within the feedback tool’s text box.

On the Provide page, one or more items appear for you to provide feedback. For each item, you can get context on what’s being asked and then you can give feedback free form through video or audio recordings, text, screenshot, or file attachments. When finished with one item, choose the Next button to move to the next item.

Provide page in Feedback Client
  1. On the toolbar, choose the number of the ITEM that you want to review.

  2. Review the information provided.

  3. Interact with the application, and determine what feedback you want to provide, based on the instructions for each item’s request.

Screen and Voice icon on the Provide page. Stop button. Links to play previous recordings.

You can change settings defined for the audio device and annotation tool at any time. For more information, see Change the audio device or annotation tool.

  1. To start recording: Choose one of the icons: Screen & Voice, Screen only, or Voice only.

    Security note Security Note

    Unless you stop recording, all steps that you take and remarks that you make while recording screen and voice will be recorded. If you provide sensitive data such as user names and passwords, you will capture this information in the recording. However, you can always delete a recording by deleting the image for the recording session that appears in the feedback tool’s text box.

  2. To stop recording: Choose the Stop button.

    The recording stops, and an image appears in the text box that indicates the type of recording and the length of the recording session.

  3. To delete a recording: Choose the image for the recording that you want to delete, and then press the Delete key.

You can add text, capture a screenshot, annotate a screenshot, or attach a file as part of your feedback. You can perform these operations while you continue to record your feedback.

By annotating screenshots, you can indicate corrections or improvements by adding text or images to the screenshot that you captured. By default, Microsoft Paint opens automatically when you open a screenshot image that you captured within the feedback tool. You can also configure another annotation tool to open automatically whenever you capture a screenshot. For more information, see Change the audio device or annotation tool.

Comment rich-text box on Provide page. Screenshot icon. Attach file icon.
  1. To add text: In the tool’s rich-text box, enter the information that you want to include when you submit your feedback.

    You can use the toolbar to format your comment, add a hyperlink, and insert an image.

  2. To capture a screenshot: Choose the camera icon, and then select the rectangular area that you want to capture.

    The image appears in the rich-text box.

  3. To annotate the screenshot: Double-click the image.

    Microsoft Paint, or whichever annotation tool you have configured, opens with the image displayed. To specify corrections or improvements, perform the following steps:

    1. Draw or enter text onto the image.

    2. Choose the Save Save icon, and close the annotation tool.

    The image appears within the feedback tool with the changes that you made.

  4. To attach a file: Choose the attachment icon, and in the Open dialog box, browse to the file that you want to attach, and then choose the Open button.

Rating stars on Provide page
  1. (Optional) Choose one or more stars to indicate your overall rating of the item that you have just reviewed.

  2. Choose the Next button to move to the next item to review.

After you enter your feedback for each item, you can review, make corrections or additions, and then submit your feedback.

Review feedback link on Submit page. Submit and close button.
  1. Choose the Submit button, which also stops any recordings that you may have started.

  2. (Optional) On the Submit page, choose the review feedback link to return to the Provide page for the first feedback item. Review your feedback for each item and choose the Next button to advance to the next item.

    You can delete or modify any content within the text box for any item.

  3. On the Submit page, choose the Submit and close button.

    Microsoft Feedback Client closes, and the system creates a feedback response work item which contains the feedback that you submit with the title, “Feedback Response from YourUserName for RequestFeedbackItemTitle.”

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