User Assistance

Online user assistance is an important part of a product's design. It can be supported in a variety of ways, from automatically displaying information based on context to providing troubleshooters that interactively walk through a process with the user. Its content can be composed of contextual, procedural, explanatory, reference, or tutorial information. This chapter provides a description of the common online forms of user assistance and guidelines for implementation.

User Assistance Road Map

Contextual Help

Procedural Help

Reference Help

Conceptual Help

HTML Help

Wizards

Fundamentals of Designing User Interaction

Windows Interface Components

Design Specifications and Guidelines

Appendixes and References