User Assistance

Online user assistance is an important part of a product's design. It can be supported in a variety of ways, from automatically displaying information based on context to providing troubleshooters that interactively walk through a process with the user. Its content can be composed of contextual, procedural, explanatory, reference, or tutorial information. This chapter provides a description of the common online forms of user assistance and guidelines for implementation.

User Assistance Road Map

Contextual Help

Procedural Help

Reference Help

Conceptual Help

HTML Help

Wizards

>Fundamentals of Designing User Interaction

>Windows Interface Components

>Design Specifications and Guidelines

>Appendixes and References