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International Support

Ee785587.note(en-US,CS.10).gif Note

  • Phone numbers for Microsoft Subsidiaries are subject to change. For the most recent listing, go to the Microsoft Product Support Services Web site (support.microsoft.com/directory) and select "worldwide support". If there is no Microsoft subsidiary office in your country/region, please contact the establishment from which you obtained your Microsoft product.

Argentina

Microsoft de Argentina S.A.

Fax: (54-11) 4316-1922

Customer Service: (54-11) 4316-4600

Technical Support Phone (54-11) 4316-4664

Armenia

See Russia

Australia

Microsoft Pty. Ltd.

Phone: 13 20 58

Fax: 612 9023 5021

Technical Support Phone: 13 20 58

Austria

Microsoft Ges.m.b.H.

Phone:(+43) 1 610 64 -0

Fax: (+43) 1 610 64 -200

InfoServices: 08000-123 345, Fax: +43-2236-64595, InfoService@microsoft.at

Direct Services (Updates, etc.): +43-1- 795 67028, Fax: +43-1-795 67029,austria@msdirectservices.com

Standard Support (Installation and Handling): +43-1-50222-2255

Azerbaijan

See Russia

Belgium

Microsoft NV

Phone: +32 2 7043000

Fax: +32 2 7043535

TechNet Subscription: +353 1 703 8738

MSDN Subscription: +32 2 5138684

Microsoft Information Center: +32 2 5133113

Technical Support:

  • +32 2 513 32 74 (Dutch speaking)

  • +32 2 502 34 32 (English speaking)

  • +32 2 513 22 68 (French speaking)

Belarus

See Russia

Bolivia

See Uruguay

Brazil

Microsoft Informatica Ltda.

Phone: (55) (11) 5514 - 7100

Fax: (55) (11) 5514 - 7106/5514-7107

Technical Support:

  • Phone: (55) (11) 5504-2155

  • Fax: (55) (11) 5504-2227

  • Automatic Fax: (55) (11) 5506-8506

  • Bulletin Board Service: (55) (11) 5506-1234

Customer Services: (55) (11) 822-5764

Customer Services Fax: (55) (11) 822-6227

Canada

Microsoft Canada Co.

Head Office Phone: 1 (905) 568-0434

Customer Information Centre: 1 (800) 563-9048

Technical Support:

  • Desktop Systems including Microsoft Windows 95: (905) 568-4494

  • Microsoft Office and Office Components: (905) 568-2294

  • Other Standard Technical Support: (905) 568-3503

  • Priority Support Information: (800) 668-7975

  • Text Telephone (TTY/TDD) (905) 568-9641

Caribbean

Microsoft Caribbean, Inc.

Phone: (809) 273-3600

Fax: (809) 273-3636

Technical Support/Soporte Tecnico: (408) 953-8086

Support E-mail/Correo Electronico para Soporte Tecnico: mscasup

Customer Service/Centro de Servicios: (800) 297-5982 for area codes 787 & 809 only

Customer Service E-mail/Correo Electronico para Atencion a Usarios: msccatus

Central America

Technical Support/Soporte Tecnico: (506) 298-2020

Support E-mail/Correo Electronico para Soporte Tecnico: mscasup

Customer Service/Centro de Servicios: (506) 298-2000

Customer Service E-mail/Correo Electronico para Atencion a Usarios: mscarsup

Chile

Microsoft Chile S.A.

Phone: 56-2-330-6000

Fax: 56-2-330-6190

Customer Service: 56-2-800-330600

Personal Operating System and Applications:

  • Phone: 56-2-330-6222

  • Fax: 56-2-341-1439

China

Microsoft (China) Co. Ltd

6/F, Beijing Sigma Center

No. 49, Zhichun Road, Haidian District

Beijing, 100080, PRC

Phone: 011-86-10-6261 7711

Fax: 011-86-10-6253 6630

Microsoft Asia Regional Engineering Center

19th - 20th Floor, Metro Tower

No. 30 Tian Yao Qiao Road,

Shanghai, 200030, P.R.C.

Phone: 011-86-21-64691188/ 011-86-21-6469 8899

Fax: 011-86-21-6469 1166 / 011-86-21-6469 9900

Colombia

Microsoft Colombia

Carrera 7a. # 71-21 Torre B Piso 7

Santa Fé de Bogotá

Phone: (571)3173838

Fax: (571) 3173494

Technical Support:

Línea de Respuesta Bogota

Phone: 524-0404

Other cities: 9800-10595

Fax: (091) 524-0405

Croatia

Microsoft Hrvatska d.o.o.

Trg D. Petrovica 3

10 000 Zagreb

Croatia

Phone: 385 1 4802 500

Fax: 385 1 4843 688

Product Support Phone Number 385 1 393539, e-mail: hot-line@microsoft.hr

Customer Service + 385 0800 300 300, e-mail: info-line@microsoft.hr

Czech Republic

Microsoft s.r.o.

Phone (+420) (2) 611 97 111

Fax: (+420) (2) 611 97 100

Technical Support: (+420) (2) 2150 3222

Denmark

Microsoft Denmark

Phone: (45) (44) 89 01 00

Fax: (45) 44 68 55 10

Technical Support:

  • Phone: (45) 44 89 01 11

  • Microsoft Sales Support: (45) 44 89 01 90

  • Microsoft FastTips: (45) 44 89 01 44 (Document 303030 in FastTips contains detailed instructions)

  • Microsoft MSDL (BBS): (45) 44 66 90 46

Dominican Republic

See Central America

Dubai

Microsoft Middle East

Phone: (971) 4 3973888

Fax: (971) 4 3972244

Technical Support (Personal Operating Systems & Desktop Applications only):

Phone: (971) (4) 3975443

Fax: (971) (4) 3972304

E-mail: mswsgulf@microsoft.com

Customer Service Center (Version upgrade / TechNet and MSDN subscription):

Phone: (971) (4) 3975752

Fax: (971) (4) 3972304

Ecuador

Corporation Microsoft del Ecuador S.A.

Phone/PBX: (593 2) 460453

Fax: (593 2) 463093

Customer Service: (593 2) 258025

Technical Support: (593 2) 258025

Egypt

Technical Support (Personal Operating Systems & Desktop Applications, and Development Tools "Installation ONLY"):

Tel no.: 202 - 338 8724

202 - 338 9794

Fax: (202) 360 4976

E-mail: mssupport@gbrands.com

England

See United Kingdom

Estonia

Technical Support: (+372) 650 49 99

Finland

Microsoft OY

Phone: +358-(0) 9-525 501

Fax: +358-(0) 9-878 8770

Technical Support:

  • Phone: +358-(0) 9-525 502 5026

  • Standard +358 (0) 9-525-502-500

  • Priority: +358 (0) 9-525-502-20

France

Phone: (011)(33) 825 827 829 (*)

Customer Svc. Phone: (011)(33) 0 825 827 829 (*)

Fax: (33) 01 64-46-06-60

Telex: MSPARIS 604322

Customer Svc. Phone: (011)(33) 0 825 827 829 (*)

Technical Support Phone: (011)(33) 825 827 829 (*) access code 1020

Technical Support Fax: (011)(33) 1 69 28 00 28

(*) indigo number 0,99 F TTC per minute

French Polynesia

See France

Georgia

See Russia

Germany

Microsoft GmbH

Phone: 089/3176-0

Fax: 089/3176-1000

Telex: (17) 89/83 28 MS GMBH D

Information: 089/3176 1199

Prices, updates, etc.: 01805 / 25 11 99

Standard Support (Installation and Handling): 01805/67 22 55

General information about Microsoft Support in Central Europe: Fax: 1805-25-1191

Greece

Microsoft Hellas, S.A.

Phone: (30)(1) 6806-775 through (30)(1)6806-779

Fax: (30)(1) 6806 780

Technical Support:

  • Phone: (30) (1) 6806111

  • Fax: (30) (1) 6809528

Gulf and Eastern Mediterranean

PO Box 52244

Dubai, UAE

Tel: 971 4 3973888

Fax: 971 4 3972244

Personal Support Contact Details: (Personal Operating Systems & Desktop Applications ONLY)

Gulf (Bahrain, Malta, Qatar and United Arab Emirates)

Phone - 971 4 3975443

Fax - 971 4 3972304

E-Mail = mswsgulf@microsoft.com

  • Lebanon (Cyprus and Lebanon)

    See Lebanon

  • Oman

    See Oman

Hong Kong SAR, PRC

Microsoft Hong Kong SAR, PRC Limited

Fax: (852) 2560-2217

Microsoft Information Hotline: (852) 2804-4234

Personal Technical Support: (852) 2804-4222

Professional Technical Support: (852) 2804-4288

Hungary

Microsoft Hungary

Phone: (+36) (1) 437-2800

Fax: (+36) (1) 437-2899

Customer Services: (+36) (1) 267-4636 (2MSINFO)

Technical Support: (+36) (1) 267-7846 (2MSSUGO)

Iceland

See Denmark

India

Microsoft India

Phone: (91) (80) 559-5733, (91) (11) 6294600, 6294601, (91) (22) 2850193

Fax: (91) (80) 559-7133, (91) (11) 629-2650

Indonesia

Microsoft Indonesia - Jakarta

Technical Support:

  • Phone: 62 21 570 42 54

  • Fax: 62 21 520 81 22

Ireland

Technical Support:

Phone: 706 5353

See United Kingdom

Israel

Microsoft Israel Ltd.

Reception:

Phone: +972-9-952-5353

Fax: +972-9-952-5333

Customer Service & Information Center:

Phone: +972-9-9525400

Fax: +972-9-9525411

Technical Free Support for Windows, Office and Microsoft Fun:

Phone: +972-9-9525400

Fax: +972-9-9525403

Italy

Microsoft Srl

Phone: (39) (2) 70-398-398

Fax: (39) (2) 7039-2020

Microsoft Rome Office: (39) (6) 5095-01 - Fax: (39) (6) 5095-0600

Customer Service (New product info, product literature): (39) (2) 70-398-398

Operatori del Settore IT (Customer Service for IT): (39) (2) 70-398-398

Technical Support: (39) (2) 70-398-398

Microsoft Consulting Service: (39) (2) 70-398-398

Japan

Microsoft Company Ltd.

Technical Support (Standard Support): (81) (3) 5354-4500

Technical Support options/ Support Contract: (81) (3) 5354-4700

Channel Marketing Information Center (Presales Product Support):

  • Tokyo Phone: (81) (3) 5454-2300

  • Osaka Phone: (81) (6) 6245-6995

Customer Service Phone (Version upgrade/Registration):

  • Phone: (81) (48) 226-5500

  • Fax: (81) (48) 226-5511

Kazakhstan

See Russia

Kingdom of Saudi Arabia

http://www.microsoft.com/middleeast
Microsoft Arabia
Riyadh, Kingdom of Saudi Arabia
Tel: 966 1 2180808
Fax: 966 1 2180809

Support
Tel: 800 1242255 (toll free)
Fax: 966 1 218-0821
E-mail: saudimss@microsoft.com

Kyrgyzstan

See Russia

Korea

Microsoft Korea

Phone: (82) (2) 531-4500

Customer Support Center: 1577-9700

See also Microsoft Support

Kuwait

PO Box 5244

13053 Safat

Tel: +965-243-0248

Fax: +965-243-0249

Technical Support (Personal Operating Systems, Desktop Applications and Developer Tools ONLY):

Tel: +965-243-1071

Latin America

Microsoft Latin American Headquarters (U.S.A.)

Phone: (305) 489-4800

Fax: (305) 491-1616

Customer Service: (425) 936-8661

Technical Support: (214) 714-9100

Lebanon (Cyprus and Lebanon)

Phone - 961 1 983348

Fax - 961 1 983349

E-Mail = mts@lebanon-online.com.lb

Liechtenstein

See Switzerland

Luxembourg

Microsoft NV

Phone: +32 2 730 39 11

Microsoft Support Network Info. Center +31-800-9977-57

TechNet Subscription: +353-1-703 8738

MSDN Subscription: +353-1-708-8690

Microsoft Information Center: +32-2-481 52 52

Bulletin Board: +32 2 726 85 45 (1200/2400/9600/14400 bd, 8N1, ANSI)

Technical Support:

  • +32 2 513 32 74 (Dutch speaking)

  • +32 2 502 34 32 (English speaking)

  • +32 2 513 22 68 (French speaking)

See also Netherlands

Malaysia

Microsoft (Malaysia) Sdn Bhd:

Phone: +6 (03) 757-2266

Fax: +6 (03) 757-2265

Customer Services:

  • Phone: Toll-free - 1-800-88-3249

  • Fax: +6 (03) 758-5011

Technical Support:

  • Phone: +6 (03) 793-9595

  • Fax: +6 (03) 295-2065

México

Microsoft México, S.A. de C.V.

267-2110 Atencion a Distribuidores

265-3380 Atencion a Clientes

265-3399 Soporte Sistemas Operativos y Applicaciones de Escritorio

267-2190 Soporte de Servidores y Herramientas de Desarrollo

Fast Tips: (52)(5) 2612199

Microsoft BBS 628-6200/02 MSMEXICO sin password

Middle East

Microsoft Middle East

Phone: (971) 4 397 3888

Fax: (971) 4 397 2244

Technical Support (Personal Operating Systems & Desktop Applications ONLY):

  • Phone: (971) (4) 397 5443

  • Fax: (971) (4) 397 2304

  • E-mail: mswsgulf@microsoft.com

Customer Service Center (Version upgrade / TechNet and MSDN subscription):

  • Phone: (971) (4) 299 5082

  • Fax: (971) (4) 299 5097

Morocco

Microsoft Afrique du Nord et de l'Ouest

Phone: (212) 2 95 80 80

Fax: (212) 2 95 85 85

Netherlands, The

Jaar 2000 informatie centrum

Netherlands: (020) 5001033

Belgium: +32-2 7043000

Luxemburg: +32-2-5139979

Support and Services

Product Support:

  • Netherlands (Dutch): (020) 5001005

  • Netherlands (English): (020) 5001053

  • Belgium (Dutch): +32 2 513 31 13

  • Belgium (French): +32 2 513 22 68

  • Belgium (English): +32 2 502 34 32

  • Luxemburg (French): +32 2 513 2268

  • Luxemburg (English): +32 2 502 3432

Microsoft Consulting Services Benelux

Netherlands, Belgium and Luxemburg: +31 (0)20 5001005

Information Services and Subscriptions

TechNet

  • Netherlands: (020) 5001035

  • Belgium: +32 2 5022176

  • Luxemburg: +32 2 5022176

MSDN

  • Netherlands: (020) 5001037

  • Belgium: +32 2 5138684

  • Luxemburg: +32 2 5138684

New Zealand

New Zealand

Microsoft New Zealand Ltd

Phone: 64 (9) 357-5800

Fax: 64 (9) 357-0868

Technical Support:

  • Phone: 64 (9) 357-5575

  • Fax: 64 (9) 357-5577

Northern Ireland

See United Kingdom

Norway

Microsoft Norway AS

Phone: +(47) 22 02 25 00

Fax: +(47) 22 95 06 64

Technical Support:

  • Standard: + (47) 22 02 25 50

  • Priority: + (47) 22 02 25 45

  • Premier: + (47) 22 02 25 46

Microsoft Sales Support: +(47) 22 02 25 80

Microsoft MSDL: + (47) 22 18 22 09

Microsoft FastTips: + (47) 22 02 25 70 (Document 404040 in FastTips contains detailed instructions)

Oman

Phone - 968 691191

Fax - 968 698568

E-Mail = mspss@gto.net.om

Pakistan

Phone: 92 21 111 674357

Fax: 92 21 4533370

E-mail: mssupport@nets.net.pk

Customer Service Center (Version upgrade / TechNet and MSDN

subscription):

Phone: (971) (4) 3975752

Fax: (971) (4) 3972304

Panama

Technical Support/Soporte Tecnico: (506) 298 2020

Support E-mail/Correo Electronico Para soporte tecnico: mscasup

Customer Service/Centro de Servicios: (506) 298 2000

Customer Service E-mail/Correo Electronico para Atencion a Usuarios: msccatus=

Papua New Guinea

See Australia

Paraguay

See Uruguay

Perú

Phone: (511) 421-1200

Fax (511) 4217307

Technical Support:

(511) 2155002 and (511) 2155005

Philippines

Phone: (632) 811-0062

Technical Support:

  • Phone: (632) 892-2295/2495

  • Fax: (632) 813-2493

Poland

Microsoft Sp. z o.o.

Phone: +(48-22) 661-54-00

Fax: +(48-22) 661-54-34

Information Service: +(48-22) 865-99-33

Technical Support: +(48-22) 865-99-66

Portugal

Microsoft Portugal MSFT, Lda.

Phone: (351) 1 4409200

Fax: (351) 1 4412101

Technical Support:

  • Standard Support: +(351) 1 4409280

  • Fax : +(351) 1 4411655

Puerto Rico

Soporte Tecnico: (408) 953 8086

Support E-Mail/Correo Electronico Para soporte tecnico: mscarsup

Customer Service/Centro de Servicios: (800) 297 5982 for area codes 787 & 809 only

Customer Service E-mail/Correo Electronico para Atencion a Usuarios: msccatus

Romania

Microsoft s.r.l.

Phone: (+40) (1) 222 90 16

Fax: (+40) (1) 222 90 12

Technical Support: (+40) (1) 312 09 48

Russia

Microsoft Z.A.O.

Microsoft Information Center:

Phone:

  • Moscow: +7 (095) 916-7171

  • St.Peterburg: +7 (812) 118-3636

  • Novosibirsk: +7 (3832) 119-019

  • Kiev +380 (044) 2305101

Fax:

  • Moscow: +7 (095) 916-7112

Technical Support:

Phone:

  • Moscow: +7 (095) 745-5445

  • St.Peterburg: +7 (812) 118-3636

  • Novosibirsk: +7 (3832) 119-019

  • Kiev +380 (044) 2305102

Fax:

  • Moscow: +7 (095) 916-7112

Scotland

See United Kingdom

Singapore

Microsoft Singapore Pte Ltd

Phone: (65) 337-6088

Fax : (65) 337-6788

Customer Services Phone: (65) 324-5255

Customer Services Fax: (65) 324-6181

Product Support Services Phone: (65) 378-3600

Product Support Services Fax: (65) 378-3662

Slovakia

Microsoft Slovakia s.r.o.

Bratislava Business Center IV

Prievozska 6/A

821 09 Bratislava

SLOVAK REPUBLIC

Phone: +421-7-5341 9841

Fax: +421-7-5341 9840

Hotline: +421-7-67 296 296

Infoservice: +421-7-67 296 297

Y2K Infoservice: +421-7-67 296 200

Slovenia

Microsoft d.o.o.

Phone: (+386) (61) 1 800 800

Fax: (+386) (61) 1 800 822

Technical Support: (+386) (61) 185 3449

South Africa

Microsoft South Africa

All services

Phone: (+27) 11 257 0000 or

0860225567 (inside South Africa)

Fax: (27) 11 257 0257

Technical Support Fax: (+27) 11 257-0424

South East Africa and Indian Ocean Islands

See South Africa

Spain

Microsoft Iberica SRL

Inside Spain

Phone: 902 197 198

Fax: 91 803 8310

Technical Support: 902 197 198

Customer Service: 902 197 198

Fax Back telephone: 902 197 198

Outside Spain

Phone: (34) 91 353 69 60

Fax: (34) 91 803 8310

Technical Support: (34) 91 353 69 60

Customer Service: (34) 91 353 69 60

Fax Back telephone: (34) 91 353 69 60

Sweden

Microsoft AB

Phone: +46-(0) 8-752 56 00

Fax: +46-(0) 8-750 51 58

Technical Support:

  • Standard: +46-(0) 8- 752 09 29

  • Priority: +46 (0) 8 751 09 80

  • Premier: +46 (0) 8 632 57 01

Sales Support: +46-(0) 8- 752 56 30

Switzerland

Microsoft AG

Phone: 01-839 61 11

Fax: 01-831 08 69

Customer Service Phone: 0848-858-868

  • Microsoft Info-Service, Postfach, 8001 Zürich, Fax: 01 311-72-27

Support:

  • Standard Technical Support (German speaking) Installation and Handling: Phone 0848 80 - 2255

  • Standard Technical Support (French speaking): Phone 022-738 96 88

  • General information about Microsoft Support in Central Europe: Phone 0848-80-2330

Tajikistan

See Russia

Taiwan

Microsoft Taiwan Corp.

Phone: (886) (2) 2504-3122

Fax: (886) (2) 2504-3121

Technical Support:

  • Phone: (886) (2) 2508-9501

  • Fax: (886) (2) 2508-9575

Thailand

Microsoft (Thailand) Limited

Phone: (662) 266-3300

Fax: (662) 266-3310

Product Support:

Phone: (662) 613-7208 through 11

Fax: (662) 613-7198

Turkey

Microsoft Turkey

Phone: 90 (212) 258 59 98

Fax: (90 (212) 258 59 54

Support Hotline:

  • Phone: 90 (212) 275 2466

  • Fax: 90 (212) 272 7755

Turkmenistan

See Russia

United Kingdom

Microsoft Limited

Phone: (0870) 60 10 100

Fax: (0870) 60 20 100

Microsoft Technical Support

  • Desktop Applications, Home Products, Personal Operating Systems and hardware. 0870 50 10 100

  • Developer Products 0870 50 10 200

  • Business Systems 0870 50 10 300

  • Customers phoning from Ireland should dial 706 5353 for technical support.

Pre-Sales Information: Microsoft Connection (0345) 00 2000

Uruguay

Technical Support:

  • Phone: (598) (2) 774934

  • Fax: (598) (2) 774935

See also Uruguay Online

Uzbekistan

See Russia

Venezuela

Corporation MS 90 de Venezuela S.A.

Other information: (582) 265-9922

Fax: (582) 265-0863

Technical Support: (582) 993-6755

Wales

See United Kingdom

Ee785587.note(en-US,CS.10).gif Note

  • Microsoft support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.

 


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