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Overview

CRM 1.0

This section contains an overview of the architecture that composes Microsoft CRM. Microsoft CRM is a Microsoft .NET-connected CRM product suite that provides sales force automation and customer service for mid-sized businesses.

In general, there are three physical layers within the Microsoft CRM architectural "stack," as illustrated in the following figure. These are the client, application, and server layers. The server layer contains the Microsoft CRM platform code. Microsoft CRM relies on Active Directory®, the Microsoft Windows® operating system directory service, and two external Microsoft programs to perform additional processing. Active Directory identifies security principals, roles, and groups within the product. Microsoft Exchange 2000 Server and Microsoft Exchange Server 2003 send and receive e-mail messages. Microsoft SQL Server™ 2000 is the data storage mechanism.

Microsoft CRM Version 1.2 Architecture

Microsoft CRM Version 1.2 Architecture


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