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Call Center Controls

A call center is a location with agents or operators at banks of telephones either making outgoing telephone calls or fielding incoming ones. For example, a bank or credit card company uses a call center to process account inquiries.

TAPI 3.x implements objects, interfaces, and methods that assist the programmer in creating call center applications. From a programming point of view, call center operations using TAPI are represented by the following diagram.

Call center operations using TAPI

A programmer interested in creating call center applications may also want to consult the TAPI 2.2 functions that can enable portions of a call center suite. See TAPI 2.2 Call Center Control.

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Build date: 2/3/2012

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