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Microsoft Seller Dashboard FAQ

Published: March 27, 2014

noteNote
This topic applies to the following marketplaces: Office Store and Windows Azure Marketplace.

This topic is for software developers who encounter issues or have questions when using the Microsoft Seller Dashboard. If you don’t find your answer in this topic or you need additional help with resolving issues, see Support Resources.

In this topic

Questions about creating or editing an account in the Seller Dashboard

Can anyone create an account?

Anyone who is at least 18 years of age can create an account in the Seller Dashboard. You can create a company or an individual account:

  • Company account: Choose this account type if you are registering on behalf of a corporation, limited liability company (LLC), partnership, or other company legally registered with your local government.

  • Individual account: Choose this account type if you are registering as an independent developer.

ImportantImportant
  • If your company is already registered in Microsoft marketplaces with a Microsoft account, you must use that same Microsoft account to register your company in the Seller Dashboard. You will not be able to register your company in the Seller Dashboard with a different Microsoft account. The information you provide in the Seller Dashboard must be consistent with the information you provided in the Microsoft marketplaces with the same Microsoft account. For example, your company name and address must be the same.

  • If you already use a Microsoft account as an independent developer in Microsoft marketplaces, you must use that same Microsoft account to register in the Seller Dashboard.

How is my account validated?

The identity validation process confirms a developer’s identity for the Seller Dashboard. This process helps to protect you from unauthorized developers who may attempt to submit apps to the Seller Dashboard with your identity. The identity validation process also helps to assure customers that apps in the marketplaces are authentic and come from a known source. Microsoft works with third-party companies, such as Dun and Bradstreet, to provide identity validation services. Timely responses to requests for information will help to accelerate the identity validation process.

For company accounts, once you submit your account for approval, your company may receive a phone call or an email message to validate the account information and to confirm your affiliation with the company.

noteNote
  • Because there are several steps in the validation process for your account, the time it takes to complete the approval process can vary between 1 and 14 days. If the process has not completed 14 days after you submitted your account for approval, meaning; either your account is approved or changes have been requested for your account, please see Get support for the Seller Dashboard to contact Support.

  • You can add and save apps during the account approval process. However, you can submit your apps for approval only after your account is approved.

How do I find out if my account is approved?

You will receive an email message when the validation process is complete, alerting you if your account was approved or if your account needs changes to be approved. You can also check your account status in the Seller Dashboard. Follow these steps:

  1. Sign in to the Seller Dashboard with your Microsoft account.

  2. Click the ACCOUNT tab.

  3. Under manage, your account status appears next to STATUS.

    • If your status is pending approval, your account information is still being verified.

    • If your status is approved, you are ready to submit apps for approval. For more information, see Add Apps in the Microsoft Seller Dashboard.

    • If your status is changes requested, your account needs changes in order to be approved. Click View report for more details about the requested changes.

For more information about the account approval process, see Understand the account approval process in the Seller Dashboard.

My account was not approved. How do I find out what I need to change?

If your account status is changes requested, your account needs changes in order to be approved.

  1. Sign in to the Seller Dashboard with your Microsoft account.

  2. Click the ACCOUNT tab.

  3. Under manage, click View report for more details about the requested changes.

    noteNote
    After making changes, you must submit your account for approval again.

For more information about the account approval process, see Understand the account approval process in the Seller Dashboard.

How do I edit my account?

Can another developer in my company use the Seller Dashboard company account?

You can only associate one Microsoft account with a company account. Different developers can submit apps for your company using the same Microsoft account.

ImportantImportant
If your company is already registered in Microsoft marketplaces with a Microsoft account, you must use that same Microsoft account to register in the Seller Dashboard. You will not be able to register your company in the Seller Dashboard with a different Microsoft account. The information you provide in the Seller Dashboard must be consistent with the information you provided in the Microsoft marketplaces with the same Microsoft account. For example, your company name and address must be the same.

Can I submit my marketing profile in more than one language?

Currently, the Seller Dashboard does not have separate marketing profiles for each language. To include your marketing profile description in more than one language, type your description in each language in the Description box. When your approved apps are published, your marketing profile will appear in each marketplace where your apps are listed.

Questions about adding payout and tax information

How do I add payout and tax information?

I am offering all my apps for free. Do I need to fill out payout and tax information?

If you are only offering free apps, then you do not need to fill out payout and tax information. If you would like to list an app for purchase in the future, then you must also provide payout and tax information at that time.

Can I save my payout and tax information when it is partially finished?

Yes. You can click Save or Save and Exit if you want to save partial information and come back later to complete it. When your payout and tax information is complete, click Submit to submit the information for validation. If you know that you will offer apps for purchase, we recommend that you add your payout and tax information and submit it as soon as possible, because it takes some time to validate the tax information.

Can I use something other than my bank account to receive payments for my apps?

To receive payments, you can use PayPal instead of a bank account.

Are the required tax forms my income tax forms?

You will be required to provide either a W8 or a W9 tax form. You will not need to provide income tax forms.

My tax information has a “pending” status. Why?

The tax information in the Seller Dashboard will show as pending when a tax form has been saved, but has not been submitted. If you submitted your tax information for validation, it takes some time to validate, so it may be in the validation process, but not validated yet.

If you saved your tax information without submitting it, sign in to the Seller Dashboard with your Microsoft account. Click ACCOUNT, and then click payout & tax. Under tax information, click EDIT. Click NEXT until you see the Submit button, and then click Submit.

If this doesn’t resolve your issue, Contact support.

Questions about apps in the Seller Dashboard

Are there any prerequisites I need to meet before I can add and submit apps in the Seller Dashboard?

Before you submit apps in the Seller Dashboard, verify the following:

I can save apps, but not submit them for approval. Why?

You cannot submit apps for approval until your account is approved. You can check your account status on the ACCOUNT tab, under manage. If you want to submit an app for purchase, either for one-time purchase or as a subscription, your payout and tax information must also be validated before you can submit an app for approval. See Add payout and tax information and submit it for validation if you have not yet added this information in the Seller Dashboard.

Why don’t I see my logos and screenshots immediately after uploading them in the Seller Dashboard?

Your logos and screenshots have to be verified and checked for viruses before they will appear in the Seller Dashboard. Once they are verified, you will be able to see them in the Seller Dashboard.

How do I find out more about pricing options for my Office Store apps?

If you are submitting apps for Office or SharePoint, and you want to offer your apps for one-time purchase or as a monthly, auto-renewing subscription, see Decide on a pricing model for your app for Office or SharePoint.

How do I find out more about app approval requirements?

For more information, see Understand the app approval process. For more information about requirements for Office Store apps, including apps for Office and SharePoint, see Validation policies for the apps submitted to the Office Store.

How do I find out if my app is approved?

You will receive an email message when the validation process is complete, alerting you if your app was approved or if your app needs changes to be approved. You can also check in the Seller Dashboard. Follow these steps:

  1. Sign in to the Seller Dashboard with your Microsoft account.

  2. On the APPS tab, under manage, your app status appears under the app name.

    • If the status is pending approval, your app is still being verified.

    • If the status is approved, your app is approved to be listed in the appropriate marketplaces.

      noteNote
      Once your app is approved in the Seller Dashboard, there may be a delay before it is published in a marketplace. After approval, apps for Office and SharePoint typically appear in the Office Store within 24 hours. If you have questions or issues with the approval process, see Support Resources.

    • If the status is changes requested, your app needs changes to be approved. Click the app, and then on the app summary page, click View the app report for details about the requested changes.

My app was approved. How do I find out if it is listed in a marketplace?

Once your app is approved, you can search the Office Store or the Windows Azure Marketplace to find where it is listed.

noteNote
Once your app is approved in the Seller Dashboard, there may be a delay before it is published in a marketplace. After approval, apps for Office and SharePoint typically appear in the Office Store within 24 hours. If you have questions or issues with the approval process, see Support Resources.

My app wasn’t approved. How do I find out what I need to fix?

  1. Sign in to the Seller Dashboard with your Microsoft account.

  2. On the APPS tab, under manage, your app status appears under the app name.

  3. If your status is changes requested, your app needs changes in order to be approved. Click the app, and then on the app summary page, click View the app report for details about the requested changes.

What do I need to know about licensing for Office Store apps?

How do I update or edit my app?

How do I remove my app from the marketplace?

How do I delete my app from the Seller Dashboard?

Draft apps or apps that have been unpublished can be deleted. Any app that is published in a marketplace or that has a pending approval status in the Seller Dashboard cannot be deleted. For a published app, unpublish it first, and then you can delete it. For more information, see the Delete your app from the Seller Dashboard section in Update, Unpublish, and Track Your Apps with Metrics in the Microsoft Seller Dashboard.

Questions about adding multiple languages for your apps

noteNote
The following information is for Office Store apps, including apps for Office and SharePoint.

How do I localize my app to support multiple languages?

For information about localizing apps for Office, see Designing an app for Office for specific locales and How to: Build a localized app for Office. For information about localizing apps for SharePoint, see Designing an app for Office for specific locales and How to: Localize apps for SharePoint.

If your app supports multiple languages, make sure that your app has been appropriately localized, so that it will pass validation.

When my app supports more than one language, what do I need to make sure my app passes validation?

For more information about validation requirements for Office Store apps, including apps for Office and SharePoint, see Validation policies for the apps submitted to the Office Store.

If you want to offer your apps for Office and SharePoint in multiple languages, and you want a tailored experience for customers in regional stores, you can add languages in the Seller Dashboard so that your app appears in those stores with localized metadata. You must write a Short Description and a Long Description in each language that you add. You can provide an App Name in each language and language-specific screenshots for your app. You must provide at least one screenshot of your app for each language that you add. Screenshots that match each language provide the best customer experience.

Questions about receiving payout and viewing sales information for your apps

noteNote
The following information is for apps sold through the Office Store. See the Office Store Agreement for the most up-to-date information about payout: In the Seller Dashboard, click the ACCOUNT tab. On the manage tab, under terms and conditions, there is a list of agreements that you have accepted. Click Office Store Agreement to see the details of that agreement.

Do I have to use the same payout account that I used for another Microsoft marketplace?

If you're registered in another Microsoft marketplace, you can either use the same payout account in the Seller Dashboard, or you can use a different payout account.

How can I find out what the sales are for my apps?

To see the sales that your apps generated on a per country (or region) per currency basis, follow these steps:

  1. Sign in to the Seller Dashboard with your Microsoft account.

  2. On the APPS tab, click metrics.

  3. Click View Sales and Tax Data to open the Sales Report.

ImportantImportant
This report only displays total transaction revenue. It does not take into account any of the following, if they apply to the revenue for your app: Taxes withheld, bank charges, currency conversion charges, or the share of the revenue from your app that is paid to Microsoft.

When will I get paid for my apps?

Any amount paid for the sales of your app goes through a 30-day payment reconciliation process with the payment service provider. After this reconciliation is completed, Microsoft processes the payment at the end of the following month, as long as the accrued sales amount is greater than $200 USD, or an equivalent amount. This means that you can expect payment for the sales of your app in your payout account 45 to 60 days after the first sales date of your app, each time your payout accrues to greater than $200 USD.

Why did I get paid less than the amount shown in the Sales Report?

The Sales Report shows the total revenue generated from the sales of your app, but it does not show the portion of the revenue due to Microsoft or any taxes withheld in your country or region. In some cases, your bank or account provider may also charge a fee for every transaction.

Will I get a notification when the payment reaches my account?

Microsoft does not send any notifications when the payment is disbursed into your account.

What taxes are withheld from my payment?

Depending upon your country or region, taxes may be withheld from income generated from the sales of your app.

Can I get more insight into who purchased my apps?

The metrics page shows information about users who purchased your apps, including how many users acquire trials first. A geographic breakdown can be found in the Sales Report.

To see the Sales Report, follow these steps:

  1. Sign in to the Seller Dashboard with your Microsoft account.

  2. On the APPS tab, click metrics.

  3. Click View Sales and Tax Data to open the Sales Report.

ImportantImportant
This report only displays total transaction revenue. It does not take into account any of the following, if they apply to the revenue for your app: Taxes withheld, bank charges, currency conversion charges, or the share of the revenue from your app that is paid to Microsoft.

Questions about adding or removing OAuth Client IDs and client secrets in the Seller Dashboard

How do I add OAuth Client IDs and client secrets in the Seller Dashboard?

You can add OAuth Client IDs and client secrets on the client ids tab. You can add a Client ID either before you add the app that will use that ID or after you have added your app as a draft. While you are adding or editing your app, you can associate the Client ID with your app. For more information, see Create Client IDs and Secrets in the Microsoft Seller Dashboard.

How do I add OAuth Client IDs and client secrets for an app that I want to distribute in China?

If you want to submit an app for SharePoint that uses OAuth and you want to distribute it in China, add a separate Client ID and secret for China, add a separate app package specifically for China, and block access for all countries except China. Add OAuth Client IDs and client secrets on the client ids tab.

For more information, see Create Client IDs and Secrets in the Microsoft Seller Dashboard. For more information about adding the app and blocking access, see Add Apps in the Microsoft Seller Dashboard.

I can’t find my client secret. What do I do?

You can generate a new client secret, update your app with the new client secret, and then remove the lost client secret from the Seller Dashboard.

However, if you believe the security of your client secret is compromised, you should respond to the situation quickly. To do this, you can delete the compromised client secret from the Seller Dashboard first, add a new client secret, and then update your app with the new client secret.

ImportantImportant
After the compromised client secret is deleted and before the new client secret is added, your app may experience some downtime. The reduced service level that this downtime causes may be acceptable, due to the possible business impact of a lost or stolen client secret. For more information, see Create Client IDs and Secrets in the Microsoft Seller Dashboard.

Someone else found my client secret information. What do I do?

If you think the security of your client secret has been compromised, you should respond to the situation quickly. You can remove the compromised client secret from the Seller Dashboard first, add a new client secret, and then update your app with the new client secret.

ImportantImportant
After the compromised client secret is removed and before the new client secret is added, your app may experience some downtime. The reduced service level that this downtime causes may be acceptable, due to the possible business impact of a lost or stolen client secret. For more information, see Create Client IDs and Secrets in the Microsoft Seller Dashboard.

My client secret is about to expire. What do I do?

If your client secret is close to expiring, you should add a new client secret in the Seller Dashboard while your current client secret is still valid. Update your app with the new client secret, and then remove the client secret that is close to expiring from the Seller Dashboard. For more information, see Create Client IDs and Secrets in the Microsoft Seller Dashboard.

See Also

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