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Creating Call Center Applications with Unified Communications SDKs

Learn how to use Unified Communications SDKs to implement speech synthesis, speech recognition, and call control technologies and create a simple call center application.

Creating Call Center Applications with Unified Communications SDKs: Introduction (Part 1 of 4)
Creating Call Center Applications with Unified Communications SDKs: Bot Application (Part 2 of 4)
Creating Call Center Applications with Unified Communications SDKs: Agent Application (Part 3 of 4)
Creating Call Center Applications with Unified Communications SDKs: Code Listing (Part 4 of 4)

Other Resources

Lync

Video demo: Create a Call Center Application

Sample code: Creating Call Center Application with UCMA 3.0 Core SDK and Lync 2010

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