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Troubleshooting the Help Viewer

This topic discusses issues that you might encounter with the Help Viewer.

The Help Viewer doesn't include an audio player. If you download content that contains audio and nothing happens when you choose Play, install an audio player.

The search and filter features in the Help Viewer require the Windows Search service to be installed and on. By default, this service is off in Windows Server 2008, Windows Server 2008 with Service Pack 1 (SP1), and Windows Server 2008 R2.

To activate Windows Search service

  1. Start Server Manager.

  2. In the left navigation pane, choose Roles.

  3. In the Roles Summary pane, choose Add Role.

  4. Choose the File Services role, and then choose the Next button.

  5. Choose the Windows Search role service.

You can get more information and provide feedback on the Help Viewer by using the following resources:

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