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Tellme Services

This section of the MSDN Library provides resources to help you get started developing IVR applications that leverage Microsoft Tellme Services.

Develop speech-enabled applications that leverage real-time voice services in the cloud and free yourself from building, maintaining, and upgrading a voice services infrastructure. Businesses using the Microsoft Tellme IVR Service can instead focus on delivering differentiated caller experiences for their customers.

Documentation

Follow the links below for articles and examples that will help you to author and test Interactive Voice Response (IVR) applications using the Microsoft Tellme IVR Service:

  • VoiceXML Tutorial. This tutorial provides you with end-to-end instructions for building an IVR application using VoiceXML markup language.

  • VoiceXML 2.x Element Reference. This reference section lists and describes the VoiceXML 2.0 and VoiceXML 2.1 elements supported by the Tellme VoiceXML interpreter.

  • SRGS Grammar Developer's Guide. This guide describes the rules for writing SRGS grammars to use in VoiceXML 2.1 applications, which can run on the Tellme Platform or on an on-premises server such as Microsoft Lync 2010 running Unified Communications Managed API (UCMA) 3.0.

  • Microsoft Grammar Tools in IVR Development. This article discusses the importance of grammars in VoiceXML dialogs, the structure of VoiceXML dialogs, and the stages in the VoiceXML development cycle.

  • Testing SRGS 1.0 Grammars With Tellme Studio. This article gives you the basic VoiceXML files you need and instructions for testing your grammar in a simple application.

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