Validation of Company Accounts
May 24, 2012
1. What is the purpose of identity validation?
Identity validation is the process to help ensure the authenticity of the company registering. This process helps to protect the company’s identity from being used without their knowledge, while also maintaining trust for the end user purchasing the applications.
2. What happens during identity validation?
Microsoft is partnered with GeoTrust to provide Identity Validation services. All company accounts must complete the GeoTrust ID Validation process. GeoTrust will send an Approval email to the Corporate Approver that was specified during the Registration process. Further information may be requested by GeoTrust to validate the account, and they may also call the phone number of the account to complete ID Validation. Therefore, it is important that the phone number is entered correctly at the time of Registration.
To ensure the quickest turnaround time, please advise the Corporate Approver to expect the email from GeoTrust and respond to it in a timely manner.
3. What are the guidelines for Publisher Names?
The Publisher Name for Company accounts is the name that will be associated with your applications.
Caution:
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The name must be unique. GeoTrust, a Microsoft partner, will verify this name during the ID Validation process. |
When registering, enter the legal name of your business as it is registered with your local government. A DBA or Fictitious Business Name is also acceptable. Ensure that all of the company documentation aligns with the company’s Publisher Name entered. For more information about documentation that may be required, see the GeoTrust Knowledge Base. There you will find country- or region-specific documentation requirements (scroll down to the bottom half of the page).
Note:
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Publisher Names cannot be changed after account Registration. |
4. When will my account be activated?
For Company accounts, you must complete the following steps to activate your account. The quicker you are able to provide responses and documentation to GeoTrust, the sooner the account will be activated.
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Registration is completed and the membership fee is paid.
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Complete the ID Validation Process:
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The Corporate Approver will be sent an email from GeoTrust, with a link to verify the account, to the Approver Email address specified during the Registration process in the Company Details section.
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When received, click the link to validate the email account. To ensure the quickest account activation, it is important that the Corporate Approver clicks the link with their approval promptly.
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GeoTrust will contact you if they need further documentation to validate the account information.
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Note:
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if the Corporate Approver clicks Reject in the link sent to their email, the account will be cancelled. |
5. I have not received any GeoTrust communication. What can I do?
If you have not received a GeoTrust email, first check your Junk folders for emails from xxx@geotrust.com.
In the event you haven’t received any emails within 24 hours of successful registration, you can contact GeoTrust support directly.
GeoTrust can be contacted by chat, email, or fax:
Fax: 1-650-237-8871
6. How do I contact GeoTrust?
The following are the options to contact GeoTrust support. Chat is the recommended method. Also, provide the agents with your Order ID that is provided in emails from GeoTrust.
Fax: 1-650-237-8871
