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Azure Service Notifications

Updated: October 23, 2014

Customers will be notified in the Windows Azure Management Portal of ongoing, or active, incidents of the following types:

  • Partial Performance Degradation

  • Partial Service Interruption

  • Full Performance Degradation

  • Full Service Interruption

  • Advisory

Depending on the type of incidient, one of the following notification messages will be displayed:

  • Maintenance is planned for one or more of your services.

  • ACTION REQUIRED – We need your help. Click OK for details.

  • INFORMATION – We have something important to tell you. Click OK for details.

  • SERVICE INCIDENT – One or more of your services may be impacted by an active incident.

An icon will also be displayed with the notification message, indicating the level of severity:

 

Performance Degradation

 

Service Interruption

 

Information

 
Incident Notification

Click OK in the incident notification to open the Incident Details window, which contains more information on the active incident(s):

Incident Details

The Incident Details window contains the following information:

  • Timestamp- the time when the incident started.

  • Title- includes the name of the affected service (for example, Websites) and the type of incident (for example, Partial Performance Degradation).

  • Description- the latest update posted for the incident.

  • Subscription- (where available) the Windows Azure subscription ID that has been affected. Currently, the subscription ID is provided for incidents involving the following services:

    • Virtual Machines

    • Cloud Services

    • Storage

    • SQL Databases

    • Service Bus

    • Websites

    For all other services, you will see the Subscription column populated with Not Available. An incident with subscription Not Available will be displayed if you have an instance of an affected service (for example, HDInsight) in an affected region (such as West US).

Complete historical data is provided for incidents associated with a subscription ID and can be viewed in the Operation Logs page under Management Services. Click the link at the bottom of the Incident Details window to navigate to the Operation Logs. By default, the Operation Logs page opens with active incidents that occurred within the last 7 days. To view a list of active incidents, select Azure Incidents from the Service Type drop down, select Active from the Status dropdown, and click the checkmark. You can also view resolved incidents by selecting Resolved from the Status dropdown. You can adjust the time range by setting date values in the From and To fields.

Operation Logs

If you set Status to All, you will see a maximum of two rows displayed for each incident: an Active row, and a Resolved row. The row with Resolved status is posted when the incident is resolved.

Select an incident from the list and click Details to view the operation details and more information for the incident:

Operation Logs

For active, or ongoing, incidents, the Operation Details window will include the first advisory posted for the selected incident.

Operation Details

For resolved incidents, the Operation Details windows will include a summary of all updates posted for the selected incident. The incident summary is similar to what is displayed in the public Service Health Dashboard for resolved incidents.

Operation Details

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