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Uninstall or repair Microsoft Dynamics CRM for Outlook

[Applies to: Microsoft Dynamics CRM 4.0]


The following procedure must be completed while you are logged on to the client computer as the user who originally installed.

To remove (uninstall) or repair the Microsoft Dynamics CRM for Microsoft Office Outlook, follow these steps:

  1. Click Start, point to Settings, click Control Panel, and then double-click Add or Remove Programs. In Windows Vista, click Start, type programs and features in the Start Search box, and then click Programs and Features in the Programs list.
  2. Select Microsoft Dynamics CRM for Outlook and then click Change.
  3. On the Microsoft Dynamics CRM for Outlook Maintenance page, select Uninstall to remove the application, and then click Uninstall. To repair the application, select Repair, and then click Next. Follow the instructions that are on the screen.
  4. If you are removing the application, delete the Microsoft Dynamics CRM folder that is located at SystemDrive:\Program Files\Microsoft Dynamics CRM.


    Uninstalling Microsoft Dynamics CRM for Outlook may require you to restart the computer.

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