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Introduction

Internet Security and Acceleration Server 2000

Welcome to the Microsoft® Customer Care Framework Developer’s Guide. The Microsoft Customer Care Framework enables and accelerates the delivery of composite applications and services across channels and devices. It includes development and run-time components. CCF aggregates information from an organization’s line-of-business applications into a unified desktop, without requiring replacement of existing systems.

This guide explains how you can use CCF to develop an integrated service and support interface for use by service agents and customers.


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