Typical Uses of UCMA 2.0 Core SDK
You can use Microsoft Unified Communications Managed API 2.0 Core SDK to create a wide variety of applications. For information about types of applications, see
. Trusted Applications
Route incoming communications to available agents with matching skills.
Use Enhanced Presence in Informal Agent switch-boarding (skills-based routing).
Create multimodal helpdesk scenarios, such as back-to-back user agent.
Create query-response bots for information access.
Create an interactive voice response (IVR) application to collect customer data.
Create a Music on Hold server.
Create a Personal Virtual Assistant.
Create a conference-bridging application.
Create an application that records conference calls to archive proceedings of the conference.
Schedule, retrieve, and manage conferences.
Create a Web client or emulate similar Office Communicator-like functionalities for Web conferencing, Presence, and contacts and group management.
Create a Web service, such as a Web conference scheduling service or third-party call controller application.