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Optional Component Setup Log Diagnoser

Updated: October 25, 2010

Applies To: Windows Vista

This topic is intended for IT administrators who are troubleshooting OCSetup Event 3, OCSetup Event 4, CBS Event 4375, and CBS Event 4385. Because these are complicated issues, you may need to call Microsoft® Customer Service and Support (CSS) to completely resolve the problem. However, this topic can help you diagnose the cause of your issue. It includes information about how to review the event syntax and how to analyze the Windows Update and Component-Based Servicing logs. If you find errors that you cannot resolve, gather the information in the Calling Microsoft Customer Service and Support section to expedite the time it will take CSS to resolve the problem.

noteNote
This topic applies only to Windows Vista®—OCSetup is not used to install optional components on Windows Server® 2008.

For more information, see the following:

This document contains the following:

The syntax for Event 3 is:

The Windows component "<Component>" could not be configured. The component installer returned an error: <Error> "<Description>" (Command line: "<CommandLine>")

The syntax for Event 4 is:

The Windows component could not be configured because of an error: <Error> "<Description>" (Command line: "<CommandLine>")

 

Parameter Explanation

<Component>

The name of the component that failed.

<Error>

The digital error number.

For more information about the error, search System Error Codes (http://go.microsoft.com/fwlink/?LinkId=83027) for the error code.

<Description>

The description of the error.

<CommandLine>

The command line that was invoked.

The syntax of Event 4375 is:

Windows Servicing failed to complete the process of setting package <PackageName>(<PackageType>) into <InstallValue> (<InstallState>) state

The syntax of Event 4385 is:

Windows Servicing failed to complete the process of changing update <update> from package <PackageName>(<PackageType>) into <InstallValue> (<InstallState>) state

 

Parameter Explanation

<update>

The name of the update that failed. This name is from the package identifier attribute that is specified in the .mum file (package) that you were trying to install. For example:

<package identifier="SQL-Server-2005-Embedded-Edition-Windows-Package" releaseType="Feature Pack">

<PackageName>

The name of the package that failed. This name is from the package identifier attribute that is specified in the .mum file (package) that you were trying to install. For example:

<package identifier ="SQL-Server-2005-Embedded-Edition-Windows-Package" releaseType="Feature Pack">

<PackageType>

The type of package. This type is identified in the specific .mum file for the package by the releaseType attribute. For example:

<package identifier="SQL-Server-2005-Embedded-Edition-Windows-Package" releaseType ="Feature Pack">

It can be Product, Connector, Critical Update, Development Kit, Driver, Feature Pack, Guidance, Hotfix, Security Update, Service Pack, Software Update, Tool, Update, Update Rollup, Language Pack, or Foundation.

<InstallValue>

The target installation value of the update, which can be -17, -16, 0, 2, 4, 5, 6, or 7 (as listed in the Install states table).

<InstallState>

The target installation state of the update, which can be Superseded, Default, Absent, Resolved, Staged, Uninstall Requested, Install Requested, or Installed (as listed in the Install states table).

To diagnose your error, use the information in the following sections:

If you find an error that you cannot resolve, gather the information discussed in the Calling Microsoft Customer Service and Support section to expedite the time it will take to resolve the problem, and then call CSS.

ImportantImportant
Any of the logs discussed in this topic can contain system errors (with the format 0x8007####), which you can find more information about online. To locate online error information, convert the last four numbers of the error into a decimal format by using Calc.exe. To do this, ensure that the calculator is in Scientific view, click Hex, input the numbers in hexadecimal form, and click Dec to switch to decimal form. Then search the System Error Codes for the decimal code (http://go.microsoft.com/fwlink/?LinkId=83027). For example, for error 0X80070490, you would convert 0490 to a decimal (1168). Then you would search System Error Codes for 1168.

The Windows Update log is located at %windir%\WindowsUpdate.log. It contains Windows Update errors and Component-Based Servicing (CBS) errors.

  1. In the Windows Update log, search for the word FATAL. If you do not find the word FATAL, then close the log and diagnose the Component-Based Servicing log.

  2. If the fatal error contains the acronym CBS, then it is a CBS error and you should search the Component-Based Servicing log for the error number. For example, in the following example, the error number is 0x800f081e.

    2006-08-28 09:17:03:927 1100 e00 Handler FATAL: CBS called Error with 0x800f081e
    

    This error means that the package being applied was not applicable to the computer and was skipped (not installed).

  3. If the error does not contains the acronym CBS, then it is a Windows Update error. In this case, scroll up in the log file to find the closest error that contains WARNING. In the following example, the warning error is directly above the fatal error.

    2007-03-29   12:08:24:886   1064   e04   Misc   WARNING: DownloadFileInternal failed for 
    http://157.54.64.174:80/selfupdate/wuident.cab: error 0x80072efd
    2007-03-2912:08:24:8861064e04SetupWARNING: SelfUpdate check failed to download package information, error = 0x80072EFD2007-03-2912:08:24:8861064e04SetupFATAL: SelfUpdate check failed, err = 0x80072EFD
    2007-03-29   12:08:24:929   1064   e04   Agent   * WARNING: Skipping scan, self-update check returned 0x80072EFD
    2007-03-29   12:08:25:287   1064   e04   Agent   * WARNING: Exit code = 0x80072EFD
    2007-03-29   12:08:25:287   1064   e04   Agent   *********
    2007-03-29   12:08:25:287   1064   e04   Agent   **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2007-03-29   12:08:25:287   1064   e04   Agent   *************
    
  4. If you do not know how to fix the problem, call CSS and give them the specific Windows Update error number that you received.

The CBS log is located at %windir%\logs\cbs\cbs.log. It contains the following types of errors:

This section contains information about diagnosing the CBS log to determine the cause of your issue.

ImportantImportant
Before performing any servicing operation, make sure logging is enabled by setting the following registry key. If you already performed the operation and the registry key was not set, then set it and repeat your operation:

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing] EnableLog=dword:00000001

This ensures that the CBS log contains all possible information about what occurred.

To find CBS-related errors, search for the word Error. CBS-related errors can be either:

  • CBS errors with the format 0x800f####. (For information about CBS errors, see the Common Errors section).

  • System error codes with the format 0x8007#### (as discussed previously).

When you find a CBS error, use the following information about the syntax, versions, elevation levels, and common errors to diagnose the problem.

The syntax for CBS logged entries is:

<TimeStamp> <Severity> <Component> <Type>: <Description>

 

Parameter Explanation

<TimeStamp>

The date and time that the error occurred.

<Severity>

The severity of the event—can be Info, Error, or Warning.

<Component>

The component that logged the message (for example, CBS, or CSI).

<Type>

The type of operation that the error message is about. Examples include:

  • Startup. The logged item is specific to the component's startup operation.

  • Session. The logged item is specific to a particular session of the component.

  • Appl. The logged item is specific to a particular client application of the component.

  • Exec. The logged item is specific to the components general execution operation.

<Description>

Description of the log entry. This description may contain CBS or system error codes if an error occurred during an operation. For example: Doqe: Failed writing driver operations queue with hr: [HexErrorCode].

For example, the following error is 0x800f081f, and the explanation is "Missing manifest for Package":

2006-08-16 18:13:36 Error CBS Exec: Missing manifest for Package: Package_1_for_KB555554~31bf3856ad364e35~x86~~6.0.0.1, 
Update: 555554-5_RTM_LDR, file: \\?\C:\Users\testadmin\kb4\rtmqfe\x86_microsoft-windows-deltapackageexpander.
d_31bf3856ad364e35_6.0.5520.20481_none_4b6cb59c880b8306.manifest>. hr: 0x800f081f

The version of a component is divided into four parts with the following syntax: Major.Minor.Build.Revision. Revision can be either a distribution or a revision (for more information, see the elevation values table that follows these code examples).

When you upgrade a component, the type of upgrade is indicated by an elevation value. The elevation value indicates which part of the version was upgraded. Errors in the CBS log can contain the version of a component and/or an elevation code:

  • In the following example, the version is 6.0.5520.20481.

    deltapackageexpander.d_31bf3856ad364e35_6.0.5520.20481_none_4b6cb59c880b8306.manifest>. hr: 0x800f081f
    
  • In the following example, the elevation value is 4.

    2007-04-09 05:15:19, Info      CSI    0000001b@2007/4/9:12:15:19.886 CSI Transaction @0x286c28 destroyed 
    2007-04-09 05:15:19, Info      CBS    Appl: Selfupdate, Component: 
    x86_microsoft-windows-dns-client_31bf3856ad364e35_0.0.0.0_none_05bc728aca839fa1 (6.0.6000.20492),
    elevation:4, lower version revision holder: 6.0.6000.0
    2007-04-09 05:15:19, Info      CBS    Appl: SelfUpdate detect, component: 
    x86_microsoft-windows-dns-client_31bf3856ad364e35_6.0.6000.20492_none_e02686989e97a8f6, elevation: 4, applicable: 1
    2007-04-09 05:15:19, Info      CBS    Appl: Evaluating applicability block(non detectUpdate part), disposition is: 4, 
    applicability: 4, result applicability state: 7
    2007-04-09 05:15:19, Info      CBS    Appl: Evaluating applicability block(detectUpdate part), disposition is: 4, 
    applicability: 4, result applicability state: 7
    2007-04-09 05:15:19, Info      CBS    Appl: Evaluating applicability block, disposition is: 4, 
    applicability: 4, result applicability state: 7
    2007-04-09 05:15:19, Info      CBS    Appl: Package: Package_1_for_KB929451~31bf3856ad364e35~x86~~6.0.1.0, 
    Update: 929451-1_RTM_LDR, Applicable: 4, Disposition: 7
    2007-04-09 05:15:19, Info      CBS    Session: 29850272:3181876339 finalized.  Reboot required: no 
    

The following table outlines the elevation values:

 

Elevation type Value Description

Version

32

Upgrading the major and/or minor parts of the version—for example, elevating a minor version would mean upgrading from version 1.1 to version 1.2.

ServiceLevel

16

Installing a service pack.

Build

8

Elevating the build number—for example, upgrading from 6.0.5000.0 to 6.0.5001.0.

Distribution

4

Elevating the distribution branch—for example, upgrading from the RTMGDR branch to the RTMQFE branch.

Revision

2

Upgrading the revision part of the version (which is typically a fix for the component)—for example, upgrading from 6.0.5000.0 to 6.0.5000.1.

Install

128

Installing a component for the first time onto a computer.

CBS errors can also contain information about the state of the parent package. For example, parent state: 7 means that the parent package is installed on the computer. The following table outlines the parent state values:

 

Installation state Value Description

Superseded

-17

This update has been replaced by another update.

Absent

0

The manifest is not on the computer.

Resolved

2

All of the manifests are present on the computer, but the files have not been installed or staged.

Staged

4

All of the manifests and files are present on the computer, but the files have not been projected, and they are not being used by the computer.

UninstallRequested

5

The update will be uninstalled after the computer is restarted.

InstallRequested

6

The update will be installed after the computer is restarted.

Installed

7

Everything has been installed on the computer.

The following table lists common CBS errors with additional troubleshooting information:

 

Error Code Explanation Resolution

0xf0801

The Trusted Installer service is busy and cannot be accessed at this time. Most likely, another operation that needs to complete is using Trusted Installer.

Retry your operation in a few minutes.

0xf0802

While adding a source to a package, CBS recognized that the source was already present. The package may be minimally malformed (for example, a .dll may have been copied twice to the computer), but the issue is not significant enough to effect the operation.

There is no further action needed from you.

0xf0803

Operation succeeded. The servicing stack was updated and the computer needs to shut down.

Restart the computer to complete the operation.

0x800f0801

The session must be initialized before other operations can be initiated.

Close the application you are using to install this component or update (for example, Windows Update, OCsetup, or Package Manager). Then start the application and retry your operation.

0x800f0804

The package could not be found or it could not be opened. There are many possible causes for this error—for example, there may have been a network failure or you may have insufficient rights to access the package.

Ensure that you can access the package and try again.

0x800f0805

The package is not valid. You can only install packages provided to you by Microsoft.

Obtain a valid package and try again.

0x800f0806

One or more resources that are required by this update are locked. In most cases, this is not a problem because the update is now in a queue, and it will be installed when your computer is restarted. However, some updates cannot be in a queue and need to be installed manually.

Restart the computer. To ensure that the update is installed, try to apply the update again (do not apply any other updates at the same time).

0x800f0808

The offline image that you are attempting to modify is not accessible.

Ensure that you have sufficient rights to the offline image.

0x800f080b

A package property that is not available has been requested. The package may be invalid or corrupted.

Search for a Microsoft Knowledge Base article about this package at http://go.microsoft.com/fwlink/?LinkID=46046. You can often find the Knowledge Base number in the .mum file of the package (search for KB) or in the error message. If a Knowledge Base article does not exist, then download the package from the Web again and retry the operation. If you continue to receive this error, call CSS.

0x800f080c

An operation has been requested for an update that is not present in the package. One of the components that the package contains may be invalid.

Search for a Knowledge Base article about this package at http://go.microsoft.com/fwlink/?LinkID=46046. You can often find the Knowledge Base number in the .mum file of the package (search for KB) or in the error message. If a Knowledge Base article does not exist, then download the package from the Web again and retry the operation. If you continue to receive this error, call CSS.

0x800f080e

More than one element with the same name has been detected in a manifest element. The package may be invalid or corrupted.

Search for a Knowledge Base article about this package at http://go.microsoft.com/fwlink/?LinkID=46046. You can often find the Knowledge Base number in the .mum file of the package (search for KB) or in the error message. If a Knowledge Base article does not exist, then download the package from the Web again and retry the operation. If you continue to receive this error, call CSS.

0x800f080f

A duplicate element has been detected for an element type that must be unique. The package may be invalid or corrupted.

Search for a Knowledge Base article about this package at http://go.microsoft.com/fwlink/?LinkID=46046. You can often find the Knowledge Base number in the .mum file of the package (search for KB) or in the error message. If a Knowledge Base article does not exist, then download the package from the Web again and retry the operation. If you continue to receive this error, call CSS.

0x800f0810

A required attribute was not defined in the manifest. The package may be invalid or corrupted.

Search for a Knowledge Base article about this package at http://go.microsoft.com/fwlink/?LinkID=46046. You can often find the Knowledge Base number in the .mum file of the package (search for KB) or in the error message. If a Knowledge Base article does not exist, then download the package from the Web again and retry the operation. If you continue to receive this error, call CSS.

0x800f0811

A required element was not defined in the manifest. The package may be invalid or corrupted.

Search for a Knowledge Base article about this package at http://go.microsoft.com/fwlink/?LinkID=46046. You can often find the Knowledge Base number in the .mum file of the package (search for KB) or in the error message. If a Knowledge Base article does not exist, then download the package from the Web again and retry the operation. If you continue to receive this error, call CSS.

0x800f0812

CBS attempted to validate a parent element in the manifest and failed because the parent was not present. The package may be invalid or corrupted.

Search for a Knowledge Base article about this package at http://go.microsoft.com/fwlink/?LinkID=46046. You can often find the Knowledge Base number in the .mum file of the package (search for KB) or in the error message. If a Knowledge Base article does not exist, then download the package from the Web again and retry the operation. If you continue to receive this error, call CSS.

0x800f0813

CBS attempted to change the package to an invalid state. The package may be invalid or corrupted.

Search for a Knowledge Base article about this package at http://go.microsoft.com/fwlink/?LinkID=46046. You can often find the Knowledge Base number in the .mum file of the package (search for KB) or in the error message. If a Knowledge Base article does not exist, then download the package from the Web again and retry the operation. If you continue to receive this error, call CSS.

0x800f0816

The express package has not been completely downloaded. The state of the operation has been saved while the package is downloaded. An express package is a package that you install using Windows Update. With these packages, only the files needed for that specific computer are downloaded and installed (in contrast to when the entire package is downloaded to a computer).

There is no further action needed from you. Wait until the express package is downloaded.

0x800f0817

Another package that this package requires has been uninstalled.

Look at the errors around this error in the log to find the package that you need to reinstall. There should be an error that indicates which package this package depends on. Reinstall that package and try the operation again.

0x800f0818

The manifest contained in this package does not have the expected identity. The package may be invalid or corrupted.

Search for a Knowledge Base article about this package at http://go.microsoft.com/fwlink/?LinkID=46046. You can often find the Knowledge Base number in the .mum file of the package (search for KB) or in the error message. If a Knowledge Base article does not exist, then download the package from the Web again and retry the operation. If you continue to receive this error, call CSS.

0x800f0819

A duplicate update has been found. All update names in the manifest must be unique. The package may be invalid or corrupted.

Search for a Knowledge Base article about this package at http://go.microsoft.com/fwlink/?LinkID=46046. You can often find the Knowledge Base number in the .mum file of the package (search for KB) or in the error message. If a Knowledge Base article does not exist, then download the package from the Web again and retry the operation. If you continue to receive this error, call CSS.

0x800f081a

The driver operations key is invalid or corrupt. The package may be invalid or corrupted.

Search for a Knowledge Base article about this package at http://go.microsoft.com/fwlink/?LinkID=46046. You can often find the Knowledge Base number in the .mum file of the package (search for KB) or in the error message. If a Knowledge Base article does not exist, then download the package from the Web again and retry the operation. If you continue to receive this error, call CSS.

0x800f081b

The driver package that you have attempted to install was written for an unknown architecture type (for example, the architecture is not for x64-based, x86-based, or Itanium-based). The package may be invalid or corrupted.

Search for a Knowledge Base article about this package at http://go.microsoft.com/fwlink/?LinkID=46046. You can often find the Knowledge Base number in the .mum file of the package (search for KB) or in the error message. If a Knowledge Base article does not exist, then download the package from the Web again and retry the operation. If you continue to receive this error, call CSS.

0x800f081e

The package was not applicable.

Ensure that this package applies to Windows PE and that the computer meets all of the requirements of the package.

Then search for a Knowledge Base article about this package at http://go.microsoft.com/fwlink/?LinkID=46046. You can often find the Knowledge Base number in the .mum file of the package (search for KB) or in the error message. If a Knowledge Base article does not exist, then download the package from the Web again and retry the operation. If you continue to receive this error, call CSS.

0x800f081f

A source file or manifest for the package could not be found while the package was being extracted or during the installation. For example, there was a missing manifest for the package in use.

Make sure that you have enough disk space, and download the package again. If you continue to receive this error, then you may have insufficient rights to the files on the computer or the package may be invalid or corrupted. To resolve this, search for a Knowledge Base article about this package at http://go.microsoft.com/fwlink/?LinkID=46046. You can often find the Knowledge Base number in the .mum file of the package (search for KB) or in the error message. If a Knowledge Base article does not exist, then download the package from the Web again and retry the operation. If you continue to receive this error, call CSS.

0x800f0820

A user has canceled this operation.

Requires no further action. This is an informative message and not an error.

0x800f0821

A client has aborted this operation.

Check the logs for the application that you were using to install (for example OCsetup, Windows Update, or Package Manager) to identify why the computer stopped the operation.

0x800f0822

The package contained a driver update that did not specify <updateDriver> in the package manifest. The package may be invalid or corrupted.

Search for a Knowledge Base article about this package at http://go.microsoft.com/fwlink/?LinkID=46046. You can often find the Knowledge Base number in the .mum file of the package (search for KB) or in the error message. If a Knowledge Base article does not exist, then download the package from the Web again and retry the operation. If you continue to receive this error, call CSS.

0x800f0823

The package requires a version of the servicing stack that is not present on the computer.

Make sure that you have the most recent servicing stack from the Microsoft Download Center, and run Microsoft Update to see if you are missing an update. Otherwise, search for a Knowledge Base article for the package at http://go.microsoft.com/fwlink/?LinkID=46046. For more information about servicing stacks, see http://go.microsoft.com/fwlink/?LinkId=92353.

0x800f0824

A source file or manifest for the package could not be found when the package was being removed. The installer (or another application) may have already removed the source files.

Requires no further action. This is an informative message and not an error.

0x800f0825

You are trying to uninstall a package that was installed on the computer and is now permanent. Therefore, this package cannot be uninstalled.

If you must uninstall this package, then use System Restore to restore the state of the computer back to before the package was installed.

0x800f0826

Another package in the same transaction has failed. This resulted in rolling back all packages in that transaction to their last known good state.

Reinstall the package (make sure that you do not install another package at the same time).

0x800f0827

The operation for your package was stopped because the installation of a servicing stack update was successful and the stack must shut down.

Retry your operation. If you continue to receive this error code, then restart your computer and try again.

0x800f0900

An unexpected internal XML parser error occurred while attempting to read a manifest file.

Retry your operation. If you receive the same error, restart the computer and try again. If you continue to receive this error, then the package may be invalid or corrupted. In this case, search for a Knowledge Base article about this package at http://go.microsoft.com/fwlink/?LinkID=46046. You can often find the Knowledge Base number in the .mum file of the package (search for KB) or in the error message. If a Knowledge Base article does not exist, then download the package from the Web again and retry the operation. If you continue to receive this error, call CSS.

0x800f0901

In a given package, only one <updateComponent> is allowed for a component family.

Search for a Knowledge Base article about this package at http://go.microsoft.com/fwlink/?LinkID=46046. You can often find the Knowledge Base number in the .mum file of the package (search for KB) or in the error message. If a Knowledge Base article does not exist, then download the package from the Web again and retry the operation. If you continue to receive this error, call CSS.

Component Servicing Infrastructure and Advanced Installer errors are prefaced with (F) in the CBS log. To find these errors, search for (F) in this log. The following code sample is a CSI error because it contains CCSITransaction::ICSITransaction, the error code is 800736b3 and the explanation is "SXS assembly not found".

2006-04-06 08:13:14 Info     0000000f@2006/4/6:08:13:14.700> (F) Failure originated: 
                                File: d:\winmain\base\wcp\componentstore\csd_winners.cpp 
                                Function: CCSDirectTransaction::PerformChangeAnalysis 
                                Line: 1037 
                                Expression: (null) 
                                Status Type: {44edceb3-7a6e-47e9-b787-5aa9dadfa4ab} 
                                Status: STATUS_SXS_ASSEMBLY_NOT_FOUND2006-04-06 08:13:14, Info     00000010 (F) 800736b3 [Warning,Facility=FACILITY_WIN32 (0x0007),Code=14003 (0x36b3) #280# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 0, pSink = NULL, disp = 0) 
2006-04-06 08:13:14, Info     00000011 (F) 800736b3 [Warning,Facility=FACILITY_WIN32 (0x0007),Code=14003 (0x36b3) 
#279# 6114 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0, pSink = NULL, disp = 0) 

Now you should look for an Advanced Installer error. To do this, start from the last failure that contains (F). If it is an Advanced Installer error, then it will be followed by an error code. In the following code sample, the error code is 8007313. In addition, Facility=FACILITY_WIN32 indicates that this is a system error code—in this case, 14099 (see the Important note in the Diagnosing the error section for information about system error codes).

Now, look at the previous failures in this log and locate the error that contains CMIADAPTER. The failure following CMIADAPTER indicates the advanced installer that failed (in this example the service installer failed, which is indicated by Installer: Service). After you have located the advanced installer that failed, then call CSS with this information.

2006-08-28 09:28:45, Info     0000000c@2006/4/8:08:38:48.971 (F) CMIADAPTER: Exiting with HRESULT code = 80280006 
[Warning,Facility=0028,Code=6 (0x0006). 
0000002e@2006/4/8:08:38:48.971 CSI Advanced installer perf trace: 
CSIPERF:AIDONE;{51d504ad-4868-464c-a504-e6cc8a210a97};(null);1022 
2006-08-28 09:28:45, Info     0000002f (F) Failed execution of queue item Installer: Service 
({51d504ad-4868-464c-a504-e6cc8a210a97}) with HRESULT 80280006 
[Warning,Facility=0028,Code=6 (0x0006). Failure will not be ignored. 00000030 End executing advanced installer (sequence 62) 
     Completion status: 80073713 [Warning,Facility=FACILITY_WIN32 (0x0007),Code=14099 (0x3713) 
00000032 (F) c0150020 [Error,Facility=21 (0x0015),Code32 (0x0020) #2000# from Windows::
COM::CComponentStore::ApplyTransactionNow(...) 00000033@2006/4/8:08:38:48.971 (F) Failure originated: 
     File: d:\winmain\base\wcp\componentstore\com\store_transaction.cpp 
     Function: Windows::COM::CComponentStore::ApplyTransactionNow 
     Line: 1577 
     Expression: (null) 
     Status Type: {44edceb3-7a6e-47e9-b787-5aa9dadfa4ab} 
     Status: c0150020 [Error,Facility=21 (0x0015),Code32 (0x0020) 
00000035 (F) c0150020 [Error,Facility=21 (0x0015),Code32 (0x0020) #890# from Windows::COM::
CComponentStore::ApplyTransactionNow(...) 
00000036 (F) 80073713 [Warning,Facility=FACILITY_WIN32 (0x0007),Code=14099 (0x3713) #519# from Windows::ServicingAPI
::CCSITransaction::ICSITransaction_Commit(Flags = 112 (0x00000070), 
pSink = NULL, disp = 0) 
00000037 (F) 80073713 [Warning,Facility=FACILITY_WIN32 (0x0007),Code=14099 (0x3713) #518# 1056364 us from 
Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000070, pSink = NULL, disp = 0) 

To find driver installation related errors, search for errors that contain the word Error and begin with the word Doq. These errors can be system error codes (see the important note in the Diagnosing the error section for information about system error codes). The following code sample shows a driver install error that contains the system error code 0x80070490:

2006-08-22 18:23:53, Info CBS Startup: Initializing driver operations queue.
2006-08-22 18:23:53, Error CBS Doqi: Failed loading driver operations queue with hr: 0x80070490 
2006-08-22 18:23:53, Info CBS Startup: Processing complete. hr: 0x80070490

If you were using Package Manager to install or uninstall a package that either installs, updates, or uninstalls a driver, you can create the Drivers.log to help troubleshoot. (The Knowledge Base article that is associated with the package may indicate if the package updates a driver.) The Drivers.log contains only driver-specific errors. To create this log, set the following registry key, and then rerun your Package Manager operation. This will create the Drivers.log in the directory where the Package Manager operation is run.

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Device Installer

  • Key: DebugPkgMgr

  • Type: DWord

  • Value: 1

In addition, the following logs can be helpful with driver-related issues:

  • %windir%\setupact.log contains debugging messages from the Kernel-Mode Driver Framework coinstaller, which is a Microsoft Win32 DLL that assists in device installation.

  • %windir%\inf\setupapi.app.log contains application installation messages.

  • %windir%\inf\setupapi.dev.log contains device installation messages.

If these logs do not exist or do not have information in them, then you can either contact CSS or turn on verbose setup logging. To enable verbose logging, follow the steps in "Setting the Event Level for a Text Log" (FWLINK) to set the value of the following registry key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup\LogLevel

For more information about troubleshooting driver issues, see the following:

In addition to the Windows update and CBS logs, you can review the following four logs for system error codes that can help you troubleshoot:

  • The Windows Side-by-Side Pending log. This log is located at %windir%\winsxs\pending.xml. It contains pending transactions that will be run when the computer is restarted and the associated errors for the transactions. This is especially helpful when diagnosing CBS and Component Servicing Infrastructure related issues.

  • The Windows Side-by-Side Pending Bad log. This log is located at %windir%\winsxs\pending.xml.bad. It contains errors for packages that failed from the Windows Side-by-Side pending transactions.

  • The Pending Operations Queue Exec log. This log is located at %windir%\winsxs\poqexec.log. It contains errors for the rest of the installation after a computer is restarted. Every failure in the pending operations queue generates one line in Poqexec.log.

  • The Delta Package Expander Setup Act log. The Delta Package Expander (DPX) setup act log is located at %windir%\logs\DPX\setupact.log. It contains information and errors for DPX transactions.

If you still cannot resolve the issue, collect these logs (along with the Windows Update, Component-Based Servicing, and Driver logs) and then call CSS. For information about how to contact CSS, see the Microsoft Services Support Web site (http://go.microsoft.com/fwlink/?LinkId=89446).

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