ProcessInboundEmail Message (CrmService)
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[Applies to: Microsoft Dynamics CRM 4.0]
| Works for all deployment types | Works online only |
Processes marketing campaign e-mail responses.
The relevant classes are specified in the following table.
| Type | Class |
| Request | ProcessInboundEmailRequest |
| Response | ProcessInboundEmailResponse |
Remarks
To use this message, pass an instance of the ProcessInboundEmailRequest class as the request parameter in the Execute method.
This message is used in the following scenario:
- A user executes a marketing campaign.
- E-mail messages are generated and sent to a list of contacts. The messages can optionally contain an unsubscribe link.
- A customer (contact) replies to the generated e-mail.
A call to the ProcessInboundEmail message will:
- Create a campaign response entity instance.
- If the response was an unsubscribe reply, the contact.donotbulkemail property for the contact will be set to true.
- If the response was an unsubscribe reply, and the organization.allow property is true, an unsubscribe confirmation e-mail will be sent.
For a list of required privileges, see ProcessInboundEmail Privileges.
See Also
Reference
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