incident Class (CrmService)
[Applies to: Microsoft Dynamics CRM 4.0]
Represents a service incident associated with a contract.
For a list of methods and messages that operate on this class, see Incident Entity Capabilities.
The incident class inherits from BusinessEntity. It exposes the following members.
|incident||Initializes a new instance of the incident class.|
|actualserviceunits||Gets or sets the actual number of service units provided for the case.|
|billedserviceunits||Gets or sets the number of service units billed for the case.|
|caseorigincode||Gets or sets the source of the case information, such as Web, telephone, or e-mail.|
|casetypecode||Gets or sets the type of case.|
|contractdetailid||Gets or sets the ID of the specific contract line item that is referenced in the case.|
|contractid||Gets or sets the ID of the contract referenced in the case.|
|contractservicelevelcode||Gets or sets the response level for the case. The response level corresponds to the level of service specified in the contract.|
|createdby||Gets the ID of the user who created the case.|
|createdon||Gets the date and time when the case was created.|
|createdonbehalfby||Gets the ID of the proxy user who created the case record.|
|customerid||Gets or sets the ID of the account or contact associated with the case.|
|customersatisfactioncode||Gets or sets the customer's level of satisfaction with the resolution of the case.|
|description||Gets or sets the description of the case.|
|followupby||Gets or sets the date by which the customer support representative needs to follow up on the case.|
|importsequencenumber||Gets or sets the ID of the data import or data migration that created this record.|
|incidentid||Gets or sets the ID of the case.|
|incidentstagecode||Gets or sets the stage of the resolution process for the case.|
|isdecrementing||Gets or sets a value that indicates whether the case is decrementing.|
|kbarticleid||Gets or sets the ID of the knowledge-base article associated with the case.|
|modifiedby||Gets the ID of the user who last modified the case.|
|modifiedon||Gets the date and time when the case was last modified.|
|modifiedonbehalfby||Gets the ID of the proxy user who last modified the case.|
|overriddencreatedon||Gets or sets the date and time that the record was migrated.|
|ownerid||Gets or sets the ID of the user or team that owns the case.|
|owningbusinessunit||Gets the ID of the business unit that owns the case.|
|prioritycode||Gets or sets the priority of the case.|
|productid||Gets or sets the ID of the product associated with the case.|
|productserialnumber||Gets or sets the serial number of the product that is referenced in the case.|
|responsiblecontactid||Gets or sets the ID of the contact responsible for resolving the case.|
|severitycode||Gets or sets the severity of the case.|
|statecode||Gets or sets the status of the case.|
|statuscode||Gets or sets the reason for the status of the case.|
|subjectid||Gets or sets the ID of the subject associated with the case.|
|ticketnumber||Gets or sets the auto-generated case number.|
|timezoneruleversionnumber||For internal use only.|
|title||Gets or sets the title of the case.|
|utcconversiontimezonecode||Gets and sets the time-zone code in use when the record was created.|
This table lists only the attributes for a default system. For more information about the entities and attributes in your organization, see the Customization area of the Web application. To view this information in the Customization area, in the Navigation Pane, click Settings, click Customization, and then click Customize Entities. You can change the view to see non-customizable entities.
If you have an on-premise deployment, you can use the Metadata Browser to view the metadata for your organization. For more information, see Using the Metadata Browser.
This entity is customizable.
Web Service: CrmService
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