[Applies to: Microsoft Dynamics CRM 4.0]
A subject categorizes objects, such as articles and contracts. By using subjects, you can create a hierarchy of topics to organize and maintain information within the Microsoft Dynamics CRM system. The information organized in the subject tree can be used by any entity in Microsoft Dynamics CRM. Primarily, the Subject entity categorizes the following:
- Knowledge base articles
- Incidents (cases)
- Product catalog items
- Sales literature
The underlying content organization of the knowledge base is displayed in the subject tree. The subject tree provides organizational consistency across entities. It makes the system easier for customer service, sales, and marketing to use. Frequently, the products for an organization determine the subject tree. However, you can use Subject entities to create nodes at the root level that are not shared.
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