Phone Call (phonecall) Entity Capabilities
This entity represents an activity to track a telephone call.
The class for this entity is phonecall. For phone calls, you can use the messages listed in the following table with the Execute method.
| Message | Description |
| Create | Use this message to create a phone call.
The information that is used to create the entity instance is specified in the TargetCreatePhoneCall class.
You can also call the Create method.
|
| Delete | Use this message to delete a phone call.
The entity instance to delete is specified in the TargetDeletePhoneCall class.
You can also call the Delete method.
|
| Handle | Use this message to handle a phone call that is in a queue.
The entity instance to retrieve is specified in the TargetQueuedPhoneCall class.
|
| Retrieve | Use this message to retrieve a phone call.
The entity instance to retrieve is specified in the TargetRetrievePhoneCall class.
You can also call the Retrieve method.
|
| RetrieveMultiple | Use this message to retrieve a collection of phone calls.
The query expression that describes the entity instances to retrieve is specified in the Query property of this request.
You can also call the RetrieveMultiple method.
|
| RetrievePrincipalAccess | Use this message to retrieve the access that the specified security principal (user or team) has to a phone call.
The entity instance to retrieve is specified in the TargetOwnedPhoneCall class.
|
| Route | Use this message to route a phone call to a queue.
The entity instance to retrieve is specified in the TargetQueuedPhoneCall class.
|
| SetStateDynamicEntity | Use this message to set the state of a phone call using a DynamicEntity instance.
The possible states are defined in the PhoneCallState enumeration.
|
| SetStatePhoneCall | Use this message to set the state of a phone call.
The possible states are defined in the PhoneCallState enumeration.
|
| Update | Use this message to update a phone call.
The entity instance to update is specified in the TargetUpdatePhoneCall class.
You can also use the Update method.
|
See Also
Concepts
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