incidentresolution Class
Represents a special type of activity that includes such information as the description of the resolution, billing status, and the duration of the incident.
The incidentresolution class inherits from BusinessEntity.
Public Methods
For a list of methods and messages that operate on this class, see IncidentResolution.
| Constructor | Description |
| incidentresolution | Initializes a new instance of the incidentresolution class. |
Public Fields
| Field | Description |
| activityid | Specifies the ID of the case resolution activity. |
| actualdurationminutes | Specifies the actual duration of the case resolution activity in minutes. |
| actualend | Specifies the actual end time of the case resolution activity. |
| actualstart | Specifies the actual start time of the case resolution activity. |
| category | Specifies the category for the case resolution activity. |
| createdby | Specifies the ID of the user who created the case resolution activity. |
| createdon | Specifies the date and time when the case resolution activity was created. |
| description | Includes information such as the description of the resolution, billing status, and the duration of a case. |
| incidentid | Specifies the ID of the case. |
| isbilled | Information about whether the case resolution activity was billed as part of resolving a case. |
| isworkflowcreated | Specifies if the case resolution activity was created from a workflow rule. |
| modifiedby | Specifies the ID of the user who last modified the case resolution activity. |
| modifiedon | Specifies the date and time when the case resolution activity was last modified. |
| ownerid | Specifies the ID of the user or team that owns the case resolution activity. |
| owningbusinessunit | Specifies the ID of the business unit that owns the case resolution activity. |
| scheduleddurationminutes | Specifies the scheduled duration of the case resolution activity, specified in minutes. |
| scheduledend | Specifies the scheduled end time of the case resolution activity. |
| scheduledstart | Specifies the scheduled start time of the case resolution activity. |
| serviceid | Specifies the ID of the service with which the case resolution activity is associated. |
| statecode | Specifies the staus of the case resolution activity. |
| statuscode | Specifies the reason for the status of the case resolution activity. |
| subcategory | Specifies the subcategory of the case resolution activity. |
| subject | Specifies the subject associated with the case resolution activity. |
| timespent | Specifies the time spent on the case resolution activity. |
Remarks
For more information about entities and attributes, see the Metadata Browser and the Customization area of the Web application. To view this information in the Customization area, in the Navigation Pane, click Settings, click Customization, and then click Customize Entities.
See Also
© 2007 Microsoft Corporation. All rights reserved.