Adding document references
The list of related documents is generated in one of two ways:
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When you develop your tracking profile you include a Document Reference URL node in the activity tree and then map it from a source containing a reference pointer to the physical document.
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Your integration developer programmatically populates the list by calling your custom application.
Defining the document reference using either of these methods adds a row in the <activityname>_References table with the document location.
If neither of these tasks has been performed, the Related Document area is blank.