Service Management is new in Microsoft Dynamics AX, and it includes Service and Service subscriptions.
With the Service functionality you can service complex machines and equipment periodically or based on individual service calls.
The functionality offered with Service includes:
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Long-term service agreements, including tasks to be performed and equipment to be serviced.
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Time schedules for periodic service calls.
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Service orders to be created on-the-fly based on existing service agreements or attached only to a project.
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Registration of equipment failure symptoms and diagnosis.
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Spare-part history from the inventory on both individual and long-term service engagements.
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Full inventory tracking of item requirements in the service process.
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Advanced pricing and posting options based on Project functionality.
With the Service subscriptions functionality you can create and maintain service subscriptions and control the periodic revenue that the company receives from subscription customers.
You can apply the Service subscriptions functionality independently from the Service functionality.
You enter transactions as subscription fees that can be invoiced to your subscription customers, and you maintain the subscription agreement with the customer by maintaining the subscription transactions. You can apply four types of transactions.
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Transactions that match the start/end date of the invoice period.
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Transactions that start or end within a period (used in the beginning or at the end of a subscription).
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Reduction transactions that offset already posted subscription transactions by a specified number of days.
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Transactions that add to or reduce the price of a previously invoiced subscription transaction.
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Subscription pricing
When setting up prices for subscriptions, you can configure the price of a subscription fee to inherit from a project or a category, or you can specify a price for individual subscriptions. You can also use an index system where the subscription is priced by multiplying an index with a base price.
Accrual of subscription revenue
Subscription-based revenue can be accrued in a shorter interval than the invoicing interval. For example, a subscription can be invoiced on a yearly basis, and the revenue can accrue on a monthly basis.
Service and Service subscriptions are tightly integrated with Project and rely on Project functionality to register resource consumption and to post service and subscription invoices. Also, a Project period code is a prerequisite for creating Subscription transactions.