Customer Care Framework

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Customer Care Framework

Introduction
CCF Architecture and Components
Setting Up the CCF Development Environment
Application Integration Framework (AIF) Overview
Basic AIF Development
Advanced AIF Development
CCF UI Shell Framework
CCF Studio
CCF Configuration System
Distributed Connectivity Services
Extending DCS Functionality
Appendix A: Security Recommendations
Appendix B: Glossary of Terms

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Interactive Media Manager

Customer Care Framework

Customer Care Framework

Introduction
CCF Architecture and Components
Setting Up the CCF Development Environment
Application Integration Framework (AIF) Overview
Basic AIF Development
Advanced AIF Development
CCF UI Shell Framework
CCF Studio
CCF Configuration System
Distributed Connectivity Services
Extending DCS Functionality
Appendix A: Security Recommendations
Appendix B: Glossary of Terms

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