Industry Solutions Group

The Industry Solutions Group (ISG) drives the accelerated adoption and product use through Microsoft Software and Services strategy. To achieve this goal ISG conceives, develops, and deploys repeatable end-to-end solutions that fulfill specific industry-vertical customer scenarios and proactive health operational scenarios.

Getting Started

Customer Care Framework
The Microsoft Customer Care Framework (CCF) 2008 is a software product that supports the rapid, flexible, and cost-effective development and deployment of customer care solutions. CCF 2008 aggregates the information agents need, automates the tasks and processes for faster resolution of customer requests and accelerates training and service resolution time resulting in profitable customer care operations.

Interactive Media Manager
Microsoft Interactive Media Manager (IMM) is a collaborative media management solution that extends Microsoft Office SharePoint Server 2007 for companies. IMM introduces a new media-focused metadata framework that allows companies to increase automation and add nuance and intelligence to media management. The solution builds on existing technology investments, and helps companies create an end-to-end content production system accessible by everyone.

Featured Resources

Customer Care Framework

Microsoft Customer Care Framework 2008 Technical White Paper
This white paper provides an overview of the main technical components and benefits of CCF 2008, and describes how CCF 2008 works in an example scenario.

Interactive Media Manager

Microsoft Interactive Media Manager Metadata Model
Interactive Media Manager (IMM) uses Semantic Web technologies to provide enhanced metadata management for media files.

IDC Analyst: IMM Digital Asset Management Atop MOSS 2007
On April 15, 2007 at NAB, Microsoft's Media & Entertainment industry group announced its new Interactive Media Manager (IMM) — a collaborative solution for media asset management built atop Microsoft Office SharePoint System 2007 (MOSS).

Datasheet Downloads

Customer Care Framework

Datasheet – Microsoft Customer Care Framework 2008
A solution to help achieve maximum benefits with every customer interaction. (PDF)

Interactive Media Manager

A quick overview of the Microsoft Interactive Media Manager (IMM) solution that enables rich, collaborative asset management founded on a solid, extensible metadata model. (PDF)

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More: Microsoft Customer Care Framework 2008 Product Brief | CCF Product Information | IMM Product Information

Customer Care Framework Forum

This Forum Has Moved! Visit the New Forums Platform Today!
Microsoft has created a new forums platform (MSDN, TechNet, Expression, and Microsoft) with increased performance, stability, and an improved user experience. The forum you previously accessed has be... more
Friday, Jan 30 by Alicia-STO

Forum Lockdown Notice
We are currently migrating this forum. Therefore we have disabled posting new threads and messages. Please be patient with us during this process. When migration is complete, this url will redirect to... more
Thursday, Jan 29 by Alicia-STO

CCF - Programming some applications
Hi every body, i have some questions for you, please help me with this.. i´m new in the CCF and i don´t know how to do this: How can I add the web chat in the CCF Agent desktop? Can i change the co... more
Friday, Jan 23 by CCF-K

This forum is moving the week of 1/27/2009
Microsoft has created a new forums platform (MSDN | TechNet | Expression | Microsoft) with increased performance, stability, and an improved user experience. During the week of 1/27/2009 this forum... more
Wednesday, Jan 21 by Alicia-STO

Java applet view not refreshing after __SetControlValue__
When setting a value in a java applet using __SetControlValue__ the value is not reflected in the view. However, a subsequent firing of __GetControlValue__ indicates that the va... more
Wednesday, Jan 21 by Leon Jones SKS

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Interactive Media Manager Forum

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Interactive Media Manager Blog

Updated Import Ontology script – replaces previous one in the install guide.
Recently we discovered an issue in the installation guide’s import script that was causing the ontologies to be incorrectly imported. There was an extra call to DeleteResource that was resulting in pr... more
Monday, Dec 8 by johndeu

How to use inferencing with the sw_Sparql stored procedure and how to get the InferenceIndex for a specific ontology in the database
It’s often very useful when creating custom SPARQL queries against the IMM Metadata Store using the sw_Sparql stored procedure to pull in some “inferred” metadata from the ontologies that you have imp... more
Monday, Dec 8 by johndeu

Creating an ADO.NET DataService for RDF Entities in IMM
Ok, so I have been playing around with the ADO.NET DataServices to get something working for a REST based access to the RDF Store. My goal here was to create a simple REST based way to grab metadata o... more
Thursday, Dec 4 by johndeu

How to Purchase the IMM solution
As an overview, the Interactive Media Manager (IMM) solution is a collection of managed Intellectual Property (IP) that extends Microsoft Office SharePoint 2007 and other Microsoft platform capabiliti... more
Wednesday, Nov 26 by mkashman

Deleting all the triples in the IMM database
A common question that comes up a lot on our IMMAsk@microsoft.com alias is how does one delete all of the RDF triples in the IMM database. Just follow these simple steps. Open up SQL Server... more
Wednesday, Nov 26 by johndeu

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